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Area Manager, Customer Service

1 month ago

Corner Brook, Canada NL Health Services Full time

Zone: Western Zone
Location: Western Memorial Regional Hospital

Position: Regional Manager of Laboratory Services
Department: Western Zone - Lab - General
Type: Permanent Full-time
Competition Number: VAC0002542
Posted Date: 2024-10-22
Closing Date: 2024-10-29

Hours: 70 (8 hours; Days) - 0800-1600 hours; Monday to Friday

Salary: HL21 (CAD39.91 - CAD51.89 per hour)

Responsibilities: This position is part of a management team reporting to the Regional Director - Laboratory Services and will be responsible for day-to-day operations of the Laboratory at Western Memorial Regional Hospital as well as clinical and technical support for the rural laboratories within Western Health.

The successful candidate must demonstrate the key skills, behaviours, abilities and knowledge as outlined in the five domains of the LEADS in a Caring Environment framework:

  • Leading yourself by having self-awareness, managing your performance and health, developing yourself, and demonstrating character that is in line with Western Health's values of accountability, care, collaboration, excellence, respect and transparency;
  • Engaging others through fostering development of others, contributing to the creation of a healthy organization, communicating effectively, and building effective teams;
  • Achieving results by setting direction, strategically aligning decisions with vision, values, evidence, taking action to implement decisions, and assessing and evaluating outcomes;
  • Developing coalitions through purposefully building partnerships and networks to create results, demonstrating a commitment to customers and service, mobilizing knowledge, and navigating socio-political environments;
  • Systems Transformation by thinking analytically and critically, questioning and challenging the status quo, encouraging and supporting innovation, orienting oneself strategically to the future, and championing and orchestrating change.

Qualifications: The successful applicant will possess a minimum of five years' experience in a hospital Laboratory as a General Registered Technologist (RT) and currently registration with the Canadian Society of Medical Laboratory Science (CSMLS) and the Newfoundland and Labrador Council of Health Professionals (NLCHP). The successful applicant will be an action-oriented individual and possess excellent written and oral communication skills. Strong organizational, interpersonal, financial management and decision-making skills are essential, along with the ability to work in a fast-paced changing environment and a commitment to team building. The successful applicant will hold a Bachelor of Technology or a Bachelor's Degree in a Health Related Discipline.

In the event no suitable candidate is found with the above noted qualifications, consideration may be given to applicants who do not currently possess a Bachelor's Degree, provided they are willing to complete same within five years of appointment to the position. In this case, the successful applicant must be prepared to demonstrate proof of registration/enrollment to an appropriate degree program within the first year of appointment to the position. Furthermore, the successful applicant is required to provide annual updates based on the progress of each semester of the program.

Additional Information:
Travel throughout the Region is required.
A satisfactory record of work performance and attendance is required for this position.

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