Customer Experience Associate

Customer Experience Associate – Maguire, QC – 30 hrs/week Requisition ID: 240583 Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture. About The Role As a Customer Experience Associate, you are the face, character, and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer Experience Associates are people‑centered and connect with customers in a relatable way. As an essential member of the Canadian banking branch network, the focus is to provide exceptional service throughout the customer’s journey by: Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for Processing day‑to‑day transactions Nurturing rich, long‑standing relationships Contributing to the branch’s targets by identifying and fulfilling simple sales opportunities Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs In this role you will: Build strong customer relationships and deliver excellent customer service Uncover and solve customers’ needs Explain complicated concepts simply Demonstrate success in a target‑based performance environment, as well as contribute positively to a team‑oriented work environment Demonstrate an eagerness to learn and determination to succeed Skills Proven customer service skills through work or community involvement Willingness to assist in a professional, friendly and efficient manner Availability to work a flexible schedule Comfortable in simple sales situations Strong technical skills and the ability to promote digital and self‑service banking options to our customers What’s in it for you? The opportunity to join a forward‑thinking organization surrounded by a collaborative team of innovative thinkers A rewarding career path with diverse opportunities for professional development Internal training to support your career growth and enhance your skills An organization committed to making a difference in our communities – for you and our customers You can expect to be recognized and rewarded for high performance, supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development A competitive compensation and benefits package In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients who speak English, locally and elsewhere. Locations: Canada – Quebec – Quebec Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidate must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted. Seniority level: Entry level | Employment type: Full‑time | Job function: Other | Industries: Banking #J-18808-Ljbffr