IT Specialist

Job DescriptionIf you take pride in being compassionate honest professional and safe consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living.We are searching for an IT Specialist to join our Technology and Innovation Team based in Halifax Nova Scotia.Meaningful BenefitsYou will be surrounded by supportive and talented team members who make our communities great places to live work and visit. As an established and respected organization in the healthcare sector Shannex offers opportunities for growth development and advancement. And at the end of every day you will know youve made a measured difference in the lives of our residents. Additional benefits include :Comprehensive health and dental benefits plan including an Employee and Family Assistance ProgramAccess to virtual healthcare 24 / 7 for FREE through the group health benefit planRRSP program (with employer matching)Vacation accrual (begins immediately) and travel insuranceFree onsite parkingPaid breaksAccess to thousands of vendors offering perks and discounts through our WorkPerks programAccess to continuing education and training through Shannexs Centre of ExcellenceOpportunities to be part of sector innovation and continuous improvement initiativesRecognition and Rewards for service excellence and safetyAbout the OpportunityWork as a Tier 2 escalation point in an ITSM ticketing platform for notes & trackingProvide support for end-user hardware and software within a primarily Windows and Android environment including educating internal clients on day-to-day useProvide level 2 support for Enterprise Systems such as: Microsoft O365, telephone systems, networking, file servers, camera systems, door access control & printersSupport Tier 1 team via coaching documentation and SOP creationParticipate in a variety of IT projects as necessitated by business needsBe able to travel to locations across the company to provide hands-on support regarding complex issues, corporate infrastructure and constructionParticipate in a weekly on-call rotation for sitewide critical infrastructure supportAbout YouIn addition to placing high value on continuous improvement collaboration and accountability you bring :A diploma certificate or computer industry specific certificationsA minimum of 3 years experience providing excellent front line technical and / or application supportStrong knowledge of Windows Office 365, network design and implementation, firewalls, telephony systems (cloud and on-prem), low-voltage systems such as access control and cameras, and cybersecurity best practicesStrong verbal and written communication skillsExcellent problem-solving planning and organizational abilitiesHigh level of customer service orientation and professionalismA passion for the healthcare sector and / or ensuring seniors have access to quality accommodations services and careReliable means of transportationAbout UsShannex is a family-owned organization with a vision of Better Living for every stage of life. Since 1988 Shannex has grown from a single nursing home in Cape Breton to a trusted partner across healthcare hospitality and lifestyle sectors. With locations in Nova Scotia New Brunswick and Ontario Shannex continues to build communities designed for connection wellbeing and longevity. Shannex-owned brands include Allbright Life Parkland Retirement Living & Lifestyle Residences Parkland at Home Faubourg du Mascaret and Shannex Enhanced also provides Transitional Health services in partnership with Nova Scotia Health. For more information visit .If youre ready to join the Shannex team of Great People apply todayGreat People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity diversity inclusion and belonging is about creating a culture that embraces the uniqueness of individuals where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex every team member belongs.All applications are kept in strict confidentiality.Only those selected for an interview will be contacted.Required Experience :Unclear SeniorityKey SkillsSQL, Active Directory, Information Technology, Access Points, System Software, Database, Infrastructure, Linux, Project Management, Internet, Troubleshoot, PC, Procedures, Setup, hardwareEmployment Type : Full-TimeExperience : yearsVacancy : 1 #J-18808-Ljbffr