Customer Experience Associate

Customer Experience Associate - Vernon - Future Opportunities Join to apply for the Customer Experience Associate - Vernon - Future Opportunities role at TD. Location & Hours Vernon, Colombie-Britannique, Canada. Hours: 15. Compensation $22.00 - $27.21 CAD. Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Description Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience. In This Role, You Will Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics. Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters. Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner. Connect personally with customers to advise them appropriately and clearly on banking solutions and processes. Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities. Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence. Job Requirements High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning and time management skills to work in a fast-paced environment. Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet. A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities. A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner. About TD The TD is a global leader in the financial services industry. It is the fifth largest bank in North America by number of branches. Every day we offer legendary customer experience to over 27 million households and businesses in Canada, the United States and worldwide. The TD has over 95,000 employees who bring their skills, talent, and creativity to the bank, its clients and the economy. We are guided by our vision to be a better bank and our goal to enrich the lives of our clients, communities and employees. Compensation & Benefits The TD’s global compensation program reflects investments we make to help our colleagues and their families achieve mental, physical and financial well-being goals. The global compensation includes base salary, variable compensation, and other key plans such as health and wellness benefits, savings and retirement plans, paid time off, bank employee benefits and discounts, career development opportunities and rewards and recognition programs. Additional Information We are delighted you consider a career at TD. We commit to helping colleagues succeed personally and professionally. We provide development programs, training, competitive benefits and programs to support growth and leadership. We offer mentorship and online learning platforms. We will conduct orientation and training sessions to support new hires. We will coordinate interview schedules with selected candidates and communicate decisions via email or phone. Accessibility matters; let us know any accommodations you need to participate in the interview process. Seniority Level Entry level. Employment Type Full-time. Job Function Other. Industry Banking. #J-18808-Ljbffr