Manager, Claims

About the Company Avenue Living Asset Management is dedicated to sourcing, analyzing, and strategizing long‑term investments. Our unique approach has led to rapid growth across North America, now representing one of Canada’s largest alternative asset managers. Since 2006, we have acquired over $8.5 billion in assets under management across a variety of sectors throughout Canada and the USA. Our various funds include assets in multifamily residential, self‑storage, commercial, as well as agricultural land. The strength of our platform lies in working with the right people. Acting with integrity and employing an entrepreneurial mindset, our employees work together to create an exciting, dynamic workplace. By employing an active hands‑on approach to asset management, our skilled and innovative team operates closely alongside our investors. We’re disciplined, we focus on value, and we’re informed experts. We pride ourselves on our diverse and inclusive workplace; we are a unique workplace with unique people. Reporting Structure Reporting to the Senior Vice President, Insurance and Risk, our Claims Operations Manager will be an integral member of our insurance and risk management team, contributing to the administration, development, analysis, and management of the Corporation’s insurance programs. What Will You Do? Oversee internal incident reporting and triage processes, ensuring timely assignment to claims staff, TPAs, or internal partners. Manage a team of insurance claims professionals to ensure claims are handled effectively and efficiently. Oversee and manage complex claims in partnership with our TPA and insurer partners ensuring a timely resolution. Serve as the alternate in the Emergency Response Process in the absence of the SVP, Insurance and Risk. Review and recommend approval of actions and payments to third‑party adjusters handling claims within the company’s Self‑Insured Retention (SIR) limits. Collaborate with insurers, operations, and technical services to manage property and casualty claims. Review and analyze incident and claims data to identify trends and recommend potential risk control activities. Act as the liaison with adjusters, claims vendors and internal staff on a variety of claim related issues. Ensure claims department maintains up‑to‑date claims files, reserves and payments in the corporate accounting and risk management system. Maintain claims data, and related documents in the corporate Risk Management System. Assist in preparing reports and presentations for various senior committees. Drive continuous improvement to the claims handling processes, systems and analytics reporting. Support the SVP, Insurance and Risk with corporate insurance program management, including loss forecasting and administration, and other activities. What Will You Need? Over 10 years of experience in property insurance. Bachelor’s Degree in Business Administration, Finance, Risk Management and/or an equivalent field is preferred. Preferred completion of CRM, CIP and FCIP designation. In‑depth knowledge of risk management and insurance, with real‑estate industry experience considered an asset. Experience with international or US insurance programs would be advantageous. Background as a General Adjuster with experience in property and liability claims is preferred. Proven capability to work independently as well as collaboratively in team environments, including with remote team members. Excellent written and oral communication with the ability to present to all staff levels including management. Ability to manage complex claims while balancing organizational priorities and objectives. What We Offer We live and breathe our core values. We go the extra mile, are honest, always have each other’s back, and own the work we do. With the support to do things differently, grow personally and professionally, and bring your whole self to work, there is no limit to the impact you can make. We provide a competitive compensation package composed of a group benefits plan, GRSP matching, and a discretionary bonus program. An Employee Referral Program rewards successful referrals. An employee‑centric culture with paid time off for employer‑supported volunteerism, a generous awards and recognition program, discounted monthly rent in Avenue Living Communities’ properties, and employee and savings program savings through industry partnerships. We are committed to a strong, safe work environment. EEO Statement We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment. Should you require accommodation to participate fully in the recruitment process, please email peopleandculture@avenueliving.ca. #J-18808-Ljbffr