End User IT Services Lead

We are seeking an End User IT Services Lead to join our team in Victoria, British Columbia, Canada. Hybrid Work Model This position is located in our Victoria, BC office. You will have the flexibility to work part of the time on campus and part of the time off campus. The requirement for in‑office presence is a minimum of 40% of your schedule in a month. Additional requirements are determined by the role functions and operational needs of each business area. Base Pay Range CA$88,700.23 / yr – CA$125,700.07 / yr What we offer Flexible work options (modified workweek, on‑campus work, or a hybrid of home/on‑campus) Comprehensive extended health and dental benefits for you and your family Health & wellness programs – lunchtime seminars, community activities and a comprehensive Employee & Family Assistance Program Incredible campus with collaboration spaces, sit‑/stand desks, and lots of natural light Ongoing training, professional development opportunities, and scholarship programs Opportunities to give back to the community and support not‑for‑profits Seasonal events and socials A robust awards/recognition program Discounts on BC Transit passes, travel and accommodation, cell phones and plans, and more We are a purpose‑driven organization that values respect, courage, action and excellence. Our nine‑year strategic plan, Plan 20|30: Our Future is Insight, guides us from 2021 to 2030. Responsibilities As a dynamic IT leader, you will lead the design, deployment and lifecycle management of all end‑user computing services, including desktops, laptops, mobile devices, virtual desktop infrastructure (VDI), meeting‑room AV solutions and associated operating systems, software and security solutions. You will serve as the go‑to expert for endpoint technologies, leveraging platforms such as Microsoft Azure, Microsoft 365 and traditional infrastructure to create a modern, efficient and secure digital environment. You will collaborate with IT leadership, business units and external partners to ensure our teams have the tools they need to thrive today and tomorrow. Qualifications Must have Bachelor’s degree in Technology, Engineering, Computer Science or related discipline and five years of related experience. Minimum of four years of experience supervising staff, including assigning work, managing performance, approving leave, initiating disciplinary actions and setting team goals. Minimum five years of recent experience in endpoint / end‑user computing solutions design, delivery and management. Minimum five years of relevant experience in on‑premise infrastructure management in a Windows or UNIX environment (e.g., servers and applications, Exchange, etc.) including upgrades and change planning and providing higher‑tier (2+) support and troubleshooting of issues. Minimum three years of current (within the last five years) expert knowledge and experience in managing a variety of Microsoft cloud technologies including, but not limited to Microsoft 365, Azure AD and synchronization with Active Directory, Entra ID, administration of user services on Exchange Online, MS Teams, Microsoft Endpoint Manager (Intune), Autopilot and other services, including providing higher‑tier (2+) support and troubleshooting of issues. Equivalent combination of education, training and experience may be considered. Nice to have Microsoft Endpoint Manager (Intune) for iOS, Android and hybrid joined Windows 11 devices. Managing and configuring Microsoft Teams, including voice services, copilot and other features. Managing and maintaining a hybrid infrastructure between on‑premises and cloud (e.g., Entra ID and Azure Active Directory, Hybrid Exchange, VDI, etc.). IAC using Terraform/Terraspace and GitHub. Windows Always On VPN. Working with a variety of vendors and third parties. Supervisory experience in a union environment. To learn more about the End User IT Services Lead and to apply, please visit our website for more information. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology, Other, and Strategy/Planning Industries Government Administration We thank you for your interest in working with us. You will be informed of your status in this competition as soon as possible. #J-18808-Ljbffr