Immigration Specialist

4 weeks ago

Ottawa, Canada Targeted Talent Full time

OverviewOur client is looking for a person who is passionate about immigration and helping clients navigate complex regulations to gain life-changing opportunities. You’ll be an integral part of the Client Services team by working directly with clients to prepare immigration petitions for filing with USCIS. You will provide industry-leading service to clients by offering timely and clear immigration support. You are energized to help automate a manual, confusing process into a modern, intuitive experience that connects global talent with opportunity.LocationThis is a remote position in CanadaResponsibilitiesOffer a consistent, industry-leading experience to customers by providing legal support and strategy from the initial kick-off call through petition filing.Prepare and file initial submissions, re-submissions, and RFE / NOID responses for O-1, EB-1, and EB-2 NIW petitions.Continuously level up by learning how to prepare new case types, such as I-485, H-1B, TN, E-3, E-2, etc.Actively monitor individual case pipeline to achieve production targets, meet critical deadlines, and increase client satisfaction.Effectively communicate with customers regarding procedural and case processing issues, identify client immigration solutions, and understand current client activity.Provide feedback in opportunities for continuous process improvement and elimination of redundancy.Provide feedback to the Technology team to further develop the client’s technology vision and products.5% of the role is dedicated to collaborating with the Technology teamReport directly to the Immigration Attorney.Work on special projects, as assigned.Definition of SuccessRequired :1+ year of business immigration experience, either as a Paralegal or Immigration Specialist (Preference for O-1, EB-1, and EB-2 NIW experience).1+ year of experience working in a law firm, corporate, or startup settingStrong writing, logical reasoning, and communication skillsStrong client services skillsExperience directly interacting with customers via email, call, and videoExperience anticipating clients’ needs and addressing their concernsExperience managing individual pipeline and proven ability to juggle multiple customers and priorities, keeping all customers informed of changes to deadlinesAbility to function independently while following established directions and processes with limited hand-holdingStrong attention to detailPreferred :Prior experience working with Salesforce and GSuite.Prior experience collaborating with Technology and / or Product teams.Prior experience working with startup founders or technology companies. #J-18808-Ljbffr

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