Retail Grocery Store Manager

2 months ago

Richmond, Canada Wow! Mobile Boutique Full time

Our team at WOW mobile boutique is passionate about providing the best-in-class wireless retail experience - focusing on excellence in every aspect of our business. We focus on a personalized customer experience, providing solutions from Canada’s top wireless carriers, TELUS, Rogers, Koodo, Fido and Chatr. Our exceptional line-up of wireless carriers, latest devices and a wide-array of accessories means we can offer an unbiased solution as unique as our customers. Our team makes an impact every day by offering quality advice to customers across Canada – making WOW mobile boutique Canada’s premiere wireless retailer.

As a Store Manager, it is your responsibility to ensure your location delivers excellence in customer experience; follows all operational policies and procedures and meets sales goals and objectives, while supporting the WOW mobile boutique brand promise to provide the customer with the most helpful, friendly, unbiased advice. You lead by example and create an environment where team members receive regular coaching and development.

What you will achieve:

  • Enjoy leading a sales team in a fun, dynamic and results driven culture
  • Inspire your Team to deliver on our brand promise of offering customers a helpful, friendly, unbiased, and thoroughly enjoyable retail shopping experience that will consistently generate a response of WOW
  • Responsible for achieving all key business objectives including sales, revenue, and customer experience
  • Effectively communicates and participates in the achievement of all sales targets including activations, accessory and warranty attach and other identified KPI’s
  • Ensures that all Team members understand and execute our non-negotiable selling standards with every customer interaction while delivering our brand promise
  • Actively engage shoppers, determine their needs using lifestyle questions to provide a customized unbiased wireless solution
  • Demonstrate wireless products, present accessories and device protection and attempt to close sales with each and every potential customer
  • Effective organization and planning skills with the ability to schedule people and tasks
  • Ensures that the kiosk meets all operational standards, and is compliant with all Loss Prevention policies and procedures

You have the following skills?

  • 3-5 years store supervision and management experience developed in a retail organization, preferably within the wireless or electronics sector
  • Detail oriented and results focused individual with a proven ability to manage multiple priorities with a demonstrated sense of urgency
  • Diploma or Degree in Business, Marketing or equivalent is an asset
  • Computer aptitude with strong skills in Microsoft office
  • Comfortable with modern technology
  • Flexible to work a variety of shifts including evenings and weekends based on business needs

What we offer:

  • Competitive salary
  • Excellent Commission structure
  • Rewards & Recognition, based on weekly and monthly targets
  • Bonus
  • 50% off your monthly wireless plan
  • Competitive group benefit package
  • Vacation: two weeks, prorated based on hire date

Physical Job Requirements:

  • Ability to lift 30-50 pounds
  • Ability to stand for extensive periods of time

WOW mobile boutique is committed to creating an environment that promotes diversity and is proud to be an equal opportunity employer.

During the recruitment process, all applicants will be required to provide consent for criminal background checks.

WOW mobile boutique is a certified Great Place to Work in Canada

We have been recognized among Canada's top employers for the level of trust that our employees experience in their leaders, the level of pride they have in their jobs, and the extent to which they enjoy their colleagues.

At WOW mobile boutique, trust is at the foundation of innovation, agility, resilience, and efficiency. We believe our people matter most and that's just one way we move ... differently.

We thank all applicants in advance, however, only those who meet the requirements will be contacted to move forward.

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