Clerical Navigator

3 weeks ago


Old Toronto, Canada Michael Garron Hospital Full time
p>OVERVIEW

The Clerical Navigator position is responsible for the coordination and scheduling of all referrals, diagnostic investigations, and treatments for referred patients; ensuring all information is available to patients and care providers prior to and during the patients' visit(s) to the Oncology/Hematology Clinics. The Clerical Navigator ensures patients are effectively and efficiently navigated through the cancer care system, which includes liaising with clinicians, stakeholders, and community partners. The Clerical Navigator is responsible for monitoring patient satisfaction as it relates to the patient’s experience in the clinic, in collaboration with hospital stakeholders, and monitoring data quality.

EDUCATION

  1. High School Graduation or its equivalent required.
  2. Graduate of a medical/secretarial/administration program at a community college level or other health care approved preparation preferred.
  3. Successful completion of Cerner (ESM/Powerchart) training.
  4. Medical terminology certificate preferred.
  5. Evidence of ongoing education in office administration and MS Office applications (Word, PowerPoint, Excel) training.

QUALIFICATIONS

  1. Recent related experience in an ambulatory high volume oncology and/or systemic therapy environment required.
  2. Knowledge of medical terminology required.
  3. Expert with Plexxus SAP-SRM requisitioning and troubleshooting an asset.
  4. Expert in Cerner PM reg, Cerner Powerchart, Teletracking, ANSOS, MS Office applications - for example Word & Excel.
  5. Experience with Zoom/Microsoft Teams meeting bookings.
  6. Expert in Cancer Care Ontario data collection for data quality and reporting purposes.

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