Desktop Analyst

1 week ago

Edmonton, Alberta, Canada WestJet Full time
Employment Type: Full-time Regular

City: Edmonton, AB (YEG)

Posting Open Date: 03/04/2025

Posting Close Date: 03/17/2025 (Please note the posting will close at 11:59pm MST)

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception. WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your career story takes off.

Overview

The Desktop Analyst is responsible for providing technical assistance and support related to computer systems, hardware, software, and mobile devices. This role involves troubleshooting and resolving issues, ensuring the smooth operation of desktop environments, and maintaining network connectivity.

Key Responsibilities:
  1. Desktop Support:
    1. Install, configure, and maintain desktop computers, laptops, and peripherals.
    2. Diagnose and resolve hardware and software issues.
    3. Perform regular maintenance tasks, including software updates and system backups.
    4. Assist users with desktop-related issues and provide training on basic functions.
  2. Network Support:
    1. Monitor and maintain network connectivity for desktop and mobile devices.
    2. Troubleshoot network-related issues and coordinate with network administrators for resolution.
    3. Ensure desktop computers interconnect seamlessly with diverse systems, including file servers, email servers, and application servers.
  3. Mobile Device Support:
    1. Configure and support mobile devices, including smartphones and tablets.
    2. Assist users with mobile device setup, synchronization, and troubleshooting.
    3. Ensure mobile devices comply with security policies and procedures.
  4. User Support:
    1. Respond to user inquiries and provide technical support via phone, email, or in-person.
    2. Document and track issues using a ticketing system.
    3. Communicate technical issues and solutions clearly to non-technical users.
  5. System Maintenance:
    1. Perform regular system updates and patches to ensure security and functionality.
    2. Maintain inventory of hardware and software assets.
    3. Assist in the development and maintenance of user manuals and guidelines.
Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Proven experience in desktop support, network troubleshooting, and mobile device management.
  • Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
  • Familiarity with network protocols and troubleshooting tools.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
Preferred Skills:
  • Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
  • Experience with remote desktop support tools and ticketing systems.
  • Knowledge of cybersecurity best practices.
The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

  • A fun and friendly culture with colleagues who work together to win.
  • Travel privileges for you and your family, effective from your start date.
  • Savings and Benefit programs that are flexible to meet your specific needs.
Think we are a fit? Apply now
About WestJet Group Of Companies:

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise:

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion:

We embrace what makes us each unique, and what makes us uniquely WestJet – and that is our people. WestJet is committed to creating an inclusive workplace that celebrates our differences by way of diversity, equity, and inclusion. As an equal opportunity employer, we want you to bring your full self to work and feel appreciated for your contributions.

At WestJet, we welcome unique skills, experiences, and backgrounds - if you're passionate and excited about this role, we encourage you to apply even if you do not meet every single qualification in the posting. We are committed to inclusivity, equity, and accessibility in the selection process. If you require an accommodation during the recruiting process, please let our Talent Acquisition team know.

We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit WestJet.com

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