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Auto appraiser team manager
3 months ago
Lieu de travail: Canada
Horaire: 35
Secteur d’activité: Postes généraux TD
Détails de la rémunération:
Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat, nous vous encourageons à avoir une conversation franche avec un membre de notre équipe des RH et à poser des questions sur la rémunération, notamment les particularités salariales de ce poste.
Description du poste:
TD Insurance is part of TD Bank Financial Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.
Every day is an adventure in TD Insurance's Appraisal Centre of Excellence. You will find a group of colleagues coming together to service our customers in their time of need, with a mandate to provide technical expertise, leadership and best practices, to deliver high value services, with a consistent approach to Auto Appraisals across TD Insurance Claims and Vendor Management.
Your role within the Appraisal COE is essential to TDI's success, as our customers are at the center of everything we do.
Job Description:
The Appraisal Team Manager is responsible for leading a flexible workforce of Auto Appraisal Experts across Canada. This individual will thrive in a fast-paced, changing environment and excel at steering the team towards achieving productivity goals while balancing evolving business requirements.
Team Leadership:
- Lead and motivate a team to meet productivity goals and objectives.
- Evaluate performance and address or escalate performance issues promptly.
- Develop and nurture relationships with internal TD partners and external vendors.
- Take proactive steps in resolving customer complaints through internal and external channels.
Business Operations:
- Mitigate risks by implementing key controls.
- Understand technical and business aspects of Auto Appraisal services to identify synergies and areas for improvement.
- Lead initiatives to drive savings, increase efficiencies, and boost team capacity.
- Ensure sound business decisions and prioritize key areas of focus for the team.
Financial Management:
- Manage expenses in accordance with the TD organizational expense policy.
- Foster team engagement and develop an agile workforce to optimize oversight of auto spend.
- Lead the team in executing strategic projects and initiatives.
Employee/Team Development:
- Build a culture of inclusion and a diverse team aligned with a shared business vision.
- Continuously enhance knowledge and expertise within the team.
- Facilitate knowledge transfer and professional development.
Skills and Qualifications:
- Proven experience in team leadership and management.
- Strong ability to lead teams through dynamic, fast-paced environments.
- Excellent problem-solving skills with a proactive approach to customer complaints.
- Comprehensive understanding of business and technical aspects of appraisal services.
- Strong financial management skills, particularly in overseeing team expenditures.
- Commitment to fostering an inclusive and engaged team.
