Senior Application Engineer

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada's Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you'll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

Job Summary

We are looking for a Senior Application Engineer with deep Salesforce Development and Admin experience who can also help other team members troubleshoot any Git and DevOps related issues. At PointClickCare, you need to be a stellar accountable team player with a continuous learning mindset and understand what it means to be a member of a high performing team. Reporting to the Sr. Manager of Application Operations Engineering, the Senior Application Engineer brings over 5 years of experience and knowledge designing, developing, and maintaining configuration and custom applications that integrate with core applications like Salesforce or NetSuite and any connected apps, and they are very familiar with versioning systems like GitHub, and Salesforce DevOps pipelines and tools like Copado.

To succeed as a Senior Application Engineer at PointClickCare, you have the experience of utilizing your skills without guidance, you are highly autonomous and comfortable coaching others on the team. You will debug standard to complex issues related to the applications you are developing for or for your team. As the Senior Application Engineer, you will also be involved in the development of technical documentation, managing our DevOps pipeline, onboarding and training team members, peer reviewing builds developed by other team members at the same level or lower level. You will provide training and consultation related to the systems and processes developed by the ESA team for our business partners and support both transformational projects, high priority enhancements and resolve standard to high complexity incidents to quickly deliver value to the business.

What your day-to-day will look like

1. Own and troubleshoot the DevOps pipeline(s) for Salesforce and connected apps. We use Copado for DevOps.
2. Be the go-to person for troubleshooting Git issues – be a GitHub expert user.
3. Execute standard to complex tasks in the application development life cycle using languages like Apex, JavaScript, SuiteScript, Python, etc., relevant to the core applications (Salesforce, NetSuite, Billing Platform, etc.) and connected or integrated apps so familiarity with the following apps is highly desired: Kantata, Conga, Gainsight, Qualtrics, Gong, TaskRay, Adobe, Quip, Marketo, LeanData, OmniStudio, Revenue Cloud, CPQ, etc.
4. Identify and lead opportunities to mature DevOps processes across our teams and improve the pipeline(s).
5. Onboard and coach Junior - Intermediate application engineers and your peers – including peer reviewing their work, providing feedback, approving pull requests and providing guidance as needed.
6. Automate tasks through appropriate tools and scripting including working with the Test Lead to build and enhance our automated test scripts.
7. Perform unit tests for your builds and collaborate with BAs and Test Lead to create accurate and quality test scripts.
8. Analyze, troubleshoot, and debug systems for standard issues.
9. Exercise independent judgement in methods, techniques and evaluation criteria for obtaining results and solving standard to complex problems in the development pipeline.
10. Be an AI collaborator in your team to gain team buy-in for adopting use of AI agents to save time, reduce waste and improve efficiency to deliver value to customers faster.
11. Provide standard consultations for business partners, solution design and implementation in business departments following application best-practices and leveraging the maximum benefit from systems while minimizing customizations and technical debt.
12. Create and maintain technical documentation for all builds produced.
13. Collaborate with business analysts, end-users, and other stakeholders to refine and understand business requirements.
14. Groom tickets in preparation for sprint planning.
15. Actively monitor and resolve technical debt.
16. Perform other tasks and duties as assigned.

Qualifications we are looking for

1. Solid Experience writing clean code that performs well at scale using Apex, JavaScript, etc.
2. Solid Experience with Salesforce integrations and external system integrations.
3. Expert in DevOps processes and tools like Copado.
4. Expert understanding of Git (GITHUB) and troubleshooting standard versioning and DevOps issues.
5. Proficient in Agile methodologies (Scrum/Kanban) to iteratively deliver standard solutions.
6. Solid experience with automated testing frameworks (e.g. PMD, Copado CRT).
7. In-depth understanding of Salesforce data models, security, and governor limits.
8. Excellent organization, critical-thinking and self-management skills.
9. A continuous learner – you must enjoy acquiring and sharing knowledge and wisdom with others.
10. Solid Team player and coach to partner with cross-functional teams and other areas of practice like BA, QA & Operations.
11. Communicates standard - complex ideas, anticipates potential objections and persuades others, often at team level, to adopt a different point of view.
12. Proven experience as a great Intermediate Application Engineer.

Certifications:

1. Salesforce Certified Platform Developer I & II (required).
2. Salesforce Advanced Administrator certification (required).
3. Salesforce Certified Application/Systems Architect (desired).
4. Copado Fundamentals Certifications (desired).
5. BSc/BA in Computer Science, Engineering, or a related field or equivalent work experience.

Bonus points for:

1. Experience working on a SaaS product.
2. Experience with Salesforce Lightning Design System (SLDS) or other UI frameworks like React, Vue.js, or Angular.
3. Standard understanding of Salesforce Sales Cloud, Service Cloud, Revenue Cloud, Agentforce, and Salesforce Einstein.
4. Experience working with AWS, Azure, or other cloud platforms.
5. Experience working with Service-Oriented Architecture (SOA) and SaaS product development.
6. Knowledge of SAML, OAuth, and OpenID Connect for authentication and authorization.
7. Experience with on-call responsibilities for production-grade systems.
8. Understanding how to solve the dysfunctions of a team (trust, conflict, commitment, accountability and team results).

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PointClickCare Benefits & Perks:

1. Benefits starting from Day 1
2. Retirement Plan Matching.
3. Flexible Paid Time Off.
4. Wellness Support Programs and Resources.
5. Parental & Caregiver Leaves.
6. Fertility & Adoption Support.
7. Continuous Development Support Program.
8. Employee Assistance Program.
9. Allyship and Inclusion Communities.
10. Employee Recognition … and more

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

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