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Lead Manager, HR Operational Services
1 month ago
Lead Manager, HR Operational Services - Talent & Culture1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Company DescriptionWelcome to a commitment to sustainable development you can relate to. Welcome to people who like people, to brilliant minds, tomorrow’s visionaries, challenge seekers, collaborators, and those with an entrepreneurial spirit in their DNA.At CIMA+, you’ll find a place where your ideas and perspectives are welcomed and encouraged. In both the field and at the office, you’ll get plenty of opportunities to reach your full potential in an environment that’s engineered for people. We care about our employees and ensure they feel valued, appreciated, and part of the team. You could even become a shareholder in the company.We offer flexibility to manage your work on your terms and the chance to work on meaningful projects.Job DescriptionYou are passionate about employee and client experience and excited to build a high-performing HR operations team. If this describes you, we’d love to meet you.MissionAs the Lead Manager, HR Operational Services, you will optimize organizational performance through efficient HR processes and service delivery. You will lead a large team providing support for HR inquiries and transactions, ensuring compliance with policies. You will also contribute to HR technology strategies to enhance the employee experience.Key ResponsibilitiesLead the HR Operational Services team managing employee inquiries;Ensure timely, accurate processing of requests in line with SLAs;Support team members with complex issues and escalations;Define and monitor performance indicators, analyze operational outcomes;Identify opportunities to improve service delivery and employee experience;Implement strategies to optimize HR processes and services;Drive technology adoption (automation, collaborative tools);Provide coaching and motivation to team members;Oversee HR transformation projects and change management;Provide insights to HR partners to improve internal processes;Shape HR technology strategy for a seamless employee experience, leveraging RPA, chatbots, and AI;Ensure governance of HR data in line with policies.QualificationsUniversity degree in HR or related field;10+ years in HR, including 5+ in HR operations;Experience in developing and transforming HR services;Strong project management skills;Knowledge of HR systems, automation tools, and data analytics;Fully bilingual (French and English);Strategic thinker with strong execution skills;Passion for HR innovation and emerging technologies;Analytical with attention to detail;Solution-oriented, proactive, and capable of complex decision-making;Excellent communication and influencing skills;Agile mindset, embraces change enthusiastically.We value diversity and encourage applicants from all backgrounds. Even if you don’t meet all requirements, we invite you to apply and share how you can contribute.Why choose CIMA+?Benefits from day one for eligible employees;Employee and Family Assistance Program;Retirement Savings Plan with employer contributions;Opportunity to purchase shares as an employee-owner;Flexible hybrid work schedule;Work/Life balance policies;3-5 weeks of vacation based on experience;Tailored training programs.Additional InformationWe are committed to ethics, integrity, and equal access. Accommodations available upon request. Learn more about The CIMA+ advantage. #J-18808-Ljbffr
