Trilingual Customer Success Specialist
3 weeks ago
Trilingual Customer Success Specialist (Mandarin/Cantonese) (Parental Leave Replacement) Application Deadline: 28 November 2025 Department: Customer Success Employment Type: Fixed Term Contract Location: Head Office Compensation: $45,000 - $55,000 / year Description Please note: We are only accepting and reviewing trilingual Mandarin AND Cantonese speaking candidates at this time. CHALLENGES TO BE MET Deploy established retention tactics when engaging with existing clients who are looking to cancel or transfer out their Embark account Encourage customers to maximize the value of their RESP through account management activities Being a licensed specialist, act as a subject matter expert on the RESP product, features and benefits Leverage your experience, skills and capabilities to make complex concepts simple and understandable Focus and deliver on retention, revenue, and reference ability within our customer base. Proactively manage and retain existing customers by building strong relationships. Execute and improve upon current customer retention strategy in an inbound and outbound call center environment. Establish trust and credibility through regular communication and effective relationship‑building strategies. Conduct regular check‑ins, account reviews to ensure customers are maximizing the value of their RESP, obtaining all eligible grants, and leveraging opportunities for new business. Contribute to the overall growth of the firm by growing both our client base and assets under management. Identify upsell opportunities and convert existing customer base to new product offering(s) in collaboration with product and sales teams to drive revenue growth. Responsible for various outbound activities such as those related to potential loss of business and balance build. Operational tasks on executing the cancellation of customers plans, if needed. Maintain up-to-date knowledge of the company’s market conditions and leverage advantages to build effective solutions for great customer experience. Contribute to the success of the team by willingly assisting others. Perform other duties as required outside of those mentioned above. WHO WE ARE LOOKING FOR Bilingualism in Mandarin AND Cantonese is a requirement for this position Min. 6 months of experience in loyalty or retention‑focused teams Strong interpersonal Skills & negotiation skills Customer‑centric approach, providing financial Advice when appropriate, by ensuring that our customers understand all the benefits of their RESP at each stage of its lifecycle including balance building, grant maximization and strategic withdrawals Autonomy and excellent judgement Analytical skills with attention to detail Good stress management Able to work in a team environment as well as individually Possess a strong financial acumen Experience in partnership relations and virtual management Result oriented and focused on business/operational improvements Proven ability to set and achieve objectives Team player, with ability to multitask Ability to synthesize large volumes of data in order to derive trends and patterns Flexible and open to accept change and constantly strive to improve processes Experience in Microsoft Excel and reporting background will be considered an asset Must be eligible to be licensed through your local provincial authority and recognized by the RESP Dealers Association of Canada. #J-18808-Ljbffr
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Trilingual Customer Success Specialist
3 weeks ago
Mississauga, Canada Embark Student Corp. Full timeTrilingual Customer Success Specialist (Mandarin/Cantonese) (Parental Leave Replacement) Application Deadline: 28 November 2025 Department: Customer Success Employment Type: Fixed Term Contract Location: Head Office Compensation: $45,000 - $55,000 / year Description Please note: We are only accepting and reviewing trilingual Mandarin AND Cantonese...
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Mississauga, Canada Embark Student Corp. Full timeA financial services firm in Peel Region is seeking a Trilingual Customer Success Specialist fluent in Mandarin and Cantonese for a parental leave replacement. This role focuses on enhancing customer retention strategies and ensuring clients maximize their RESP benefits. Ideal candidates will have strong interpersonal skills and at least 6 months of relevant...
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Mississauga, Canada Embark Student Corp. Full timeA financial services firm in Peel Region is seeking a Trilingual Customer Success Specialist fluent in Mandarin and Cantonese for a parental leave replacement. This role focuses on enhancing customer retention strategies and ensuring clients maximize their RESP benefits. Ideal candidates will have strong interpersonal skills and at least 6 months of relevant...
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Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Invisible Expert Marketplace Full timeJoin to apply for the Persian Trilingual Language Specialist – AI Trainer role at Invisible Expert MarketplaceAre you fluent in Persian, English, and at least one additional language, and eager to apply your linguistic expertise to the future of AI? Large-scale language models are transforming how people communicate, learn, and access information across...
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Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Invisible Expert Marketplace Full timeJoin to apply for the Galician Trilingual Language Specialist – AI Trainer role at Invisible Expert Marketplace 3 days ago Be among the first 25 applicants Are you fluent in Galician, English, and at least one additional language, and eager to apply your linguistic expertise to the future of AI? Large-scale language models are transforming how people...
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Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Invisible Expert Marketplace Full timeOverview We’re looking for a Malay Trilingual Language Specialist who can bring deep linguistic knowledge, cultural awareness, and multilingual proficiency to AI training. You’ll work with cutting‑edge AI tools to evaluate, annotate, and refine model outputs in Malay, English, and your third language, helping improve cross‑lingual reasoning,...
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Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Invisible Expert Marketplace Full timeJob Title: Slovak Trilingual Language Specialist – AI Trainer Employment Type: Contract Workplace Type: Remote Seniority Level: Mid-Senior Pay Range: $6 to $65 per hour (based on experience and location). We’re looking for a Slovak Trilingual Language Specialist who can bring deep linguistic knowledge, cultural awareness, and multilingual proficiency to...
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Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Invisible Expert Marketplace Full timeAfrikaans Trilingual Language Specialist – AI Trainer We’re looking for an Afrikaans Trilingual Language Specialist who can bring deep linguistic knowledge, cultural awareness, and multilingual proficiency to AI training. You’ll work with cutting‑edge AI tools to evaluate, annotate, and refine model outputs in Afrikaans, English, and your third...
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Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Invisible Expert Marketplace Full timeJob Overview Apply for the Hungarian Trilingual Language Specialist – AI Trainer role at Invisible Expert Marketplace. Be among the first 25 applicants. Are you fluent in Hungarian, English, and at least one additional language, and eager to apply your linguistic expertise to the future of AI? Large‑scale language models are transforming how people...
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Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Invisible Expert Marketplace Full timeA prominent language services provider is seeking a Malay Trilingual Language Specialist to enhance AI training by evaluating and refining multilingual text. This remote role requires fluency in Malay and English, along with proficiency in another language. Candidates should have experience in translation or linguistics and strong communication skills. The...
