Permit Operations Lead

Permit Operations Lead (Fully Remote) Join to apply for the Permit Operations Lead (Fully Remote) role at PermitFlow. Get AI-powered advice on this job and more exclusive features. This range is provided by PermitFlow. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more. Base pay range $70,000.00/yr - $100,000.00/yr PermitFlow is redefining how America builds. Pre‑construction remains one of the most broken and manual parts of the $1.6T construction industry, causing massive delays, wasted capital, and lost opportunity across the built world. Our AI workforce delivers unprecedented speed, accuracy, and visibility to pre‑construction — accelerating housing development, enabling clean‑energy projects, and driving economic growth in communities nationwide. To date, we’ve powered over $20B in real estate development, helping builders and contractors move faster, reduce risk, and scale with confidence. We’re entering hypergrowth with clear product‑market fit and a world‑class team from top AI and construction companies. We’ve raised over $36.5M from Kleiner Perkins, Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures, alongside backers from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. We are on a mission to modernize how the built world operates. Who you are? Construction Permitting Expert: Extensive hands‑on experience in construction permitting, with a thorough understanding of regulations, compliance, and the entire permit lifecycle. Excited about this space and the construction industry at large. Customer‑Centric: Excels at building and maintaining strong customer relationships, understanding unique needs, and identifying how PermitFlow can support their success and growth. Team Player: Crucial contributor to the pilot process, ensuring a seamless customer journey from software adoption to full implementation. Collaboration is a strength, thriving in a cross‑functional environment. Analytical Thinker: Data‑driven decision‑making, skilled at gathering, interpreting, and leveraging data to enhance customer conversations and improve processes. What You’ll Do Manage the Permit Process: Lead the full lifecycle of permit applications, including researching requirements, preparing forms, gathering supporting documentation, and submitting applications to authorities. Ensure Compliance and Accuracy: Guarantee applications are completed accurately and include all required documentation to meet authority standards. Monitor and Expedite Approvals: Track permit status and follow up proactively with authorities to move applications through the process efficiently. Customer Point of Contact: Serve as the go‑to resource for customers, keeping them updated on permit status, timelines, and requirements. Generate Reports: Produce detailed reports on permit progress, providing regular updates to customers and stakeholders. Optimize Processes: Continuously identify opportunities for improvement, implementing best practices to streamline workflows, reduce bottlenecks, and increase operational efficiency. Qualifications & Fit 5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role, ideally within a SaaS or tech‑driven environment. Comprehensive knowledge: Strong understanding of construction permitting processes, regulations, and compliance standards, with awareness of variations across jurisdictions. Multi‑state expertise: Experience working on permitting projects across multiple states or regions is highly preferred. Exceptional project management skills: Ability to juggle multiple projects and deadlines efficiently while maintaining attention to detail. Outstanding communication: Strong interpersonal skills, capable of working cross‑functionally with internal teams, managing customer relationships, and collaborating with AHJs. Leadership experience: 2+ years managing and mentoring teams, focusing on coaching, performance management, and driving team development. Customer‑centric mindset: Background in customer success, experience, or sales, with a demonstrated ability to deliver top‑notch service and support throughout the entire project lifecycle. Critical thinker and problem‑solver: Ability to remain calm under pressure, quickly assess challenges, and find effective solutions. What We Offer Competitive salary and meaningful equity in a high‑growth company Comprehensive medical, dental, and vision coverage Flexible PTO and paid family leave Hybrid NYC office culture (3 days in‑office/week) with direct access to leadership In‑Office Lunch & Dinner Provided Home office & equipment stipend Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Manufacturing Software Development Referrals increase your chances of interviewing at PermitFlow by 2x Get notified about new Operations Lead jobs in Canada. #J-18808-Ljbffr