Director, Group Disability
2 weeks ago
Director, Group Disability – Sun Life, Edmonton, Alberta (hybrid; monthly in‑person visits required) Overview We are seeking a visionary, action‑oriented leader to oversee operations of our Edmonton Group Disability office. The role demands a strong operational leader who can drive innovation, make decisive decisions, and deliver operational excellence while improving disability performance, enhancing client satisfaction, and building employee accountability, empowerment, and engagement. Responsibilities Take ownership of operational performance, ensuring quality, compliance, and timeliness across all disability operations (STD, LTD, ECI). Make strategic decisions to optimize team capacity while maintaining even workload distribution. Optimize return‑to‑work outcomes in safe, sustainable and timely ways. Spearhead the modernization of operations through digital tools, automation, and data‑driven insights. Align the Edmonton office with Sun Life's national disability strategy through decisive action and clear communication. Innovate claims management, client engagement, and plan member support processes. Demonstrate strong decision‑making skills in implementing change initiatives. Take proactive ownership of client relationships, working closely with Business Development to resolve issues and drive satisfaction. Make data‑driven decisions to improve client satisfaction scores and contribute to sales efforts. Represent Sun Life with authority at external events, showcasing strong leadership and industry expertise. Build and lead a high‑performing, engaged team through clear expectations, accountability, and empowerment. Reduce employee attrition and attract future leaders through effective talent development. Foster a culture of trust, accountability, and inclusion through personal example and decisive action. Leverage strong leadership skills to influence national processes and collaborate with BD, IT, HR, Risk, and Legal to achieve business goals. What Success Looks Like Significant improvements in claim durations and financial results. Measurable increase in client and advisor satisfaction scores. Substantial decrease in employee turnover and enhanced engagement metrics. Successful implementation of technology and process innovations. Qualifications 10+ years of leadership experience in complex, client‑facing operations. Strong track record of leading through change and delivering measurable business outcomes. Deep knowledge of disability claims management and rehabilitation practices. Experience building and developing high‑performing teams. Strategic mindset with strong execution skills and operational discipline. Exceptional communication, influencing, and problem‑solving abilities. Strong data analysis and interpretation skills. Bachelor’s degree (or equivalent experience); advanced credentials are an asset. Benefits & Compensation Base pay range: 110,000 – 180,000 CAD. Eligible for incentive plans. Hybrid work environment with flexible location options. Inclusive and respectful workplace culture. Recognition for mental health excellence. We are proud to be a hybrid organization offering the choice to work from home or the office. Our diverse workforce brings wide perspectives and creative ideas. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process may e‑mail a request to brightside@sunlife.com. Only those selected for an interview will be contacted. #J-18808-Ljbffr
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Director, Group Disability
2 weeks ago
Surrey, Canada Sun Life Full timeDirector, Group Disability – Sun Life, Edmonton, Alberta (hybrid; monthly in‑person visits required) Overview We are seeking a visionary, action‑oriented leader to oversee operations of our Edmonton Group Disability office. The role demands a strong operational leader who can drive innovation, make decisive decisions, and deliver operational excellence...
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Director, Group Disability
1 week ago
Surrey, Canada Sun Life Full timeDirector, Group Disability – Sun Life, Edmonton, Alberta (hybrid; monthly in‑person visits required) Overview We are seeking a visionary, action‑oriented leader to oversee operations of our Edmonton Group Disability office. The role demands a strong operational leader who can drive innovation, make decisive decisions, and deliver operational excellence...
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Disability Operations Director — Hybrid, Impact
2 weeks ago
Surrey, Canada Sun Life Full timeA leading financial services company is seeking a Director of Group Disability to oversee operations in Edmonton. The ideal candidate will have over 10 years of leadership experience, a strong background in disability claims management, and exceptional strategic skills. This role offers a hybrid work environment and a competitive salary range of 110,000 –...
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Disability Operations Director — Hybrid, Impact
2 weeks ago
Surrey, Canada Sun Life Full timeA leading financial services company is seeking a Director of Group Disability to oversee operations in Edmonton. The ideal candidate will have over 10 years of leadership experience, a strong background in disability claims management, and exceptional strategic skills. This role offers a hybrid work environment and a competitive salary range of 110,000 –...
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Surrey, Canada Sun Life Full timeA leading financial services company is seeking a Director of Group Disability to oversee operations in Edmonton. The ideal candidate will have over 10 years of leadership experience, a strong background in disability claims management, and exceptional strategic skills. This role offers a hybrid work environment and a competitive salary range of 110,000 –...
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Disability Employment Specialist
5 days ago
Surrey, Canada The Open Door Group Full timeOpen Door Group is a non-profit organization that has been serving communities across British Columbia since 1976. Today, we continue to provide tailored employment services to individuals and businesses to build strong workforce ecosystems and thriving communities. As one of Canada’s Certified Great Places to Work, ODG prides itself on modelling a...
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Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Lifemark Health Group Full timeA national healthcare company is seeking a Director of Operations, Disability Management to lead operational excellence across Canada. The ideal candidate has at least 8 years of experience in operations, with significant leadership roles. Key responsibilities include overseeing service delivery, managing budgets, and driving business growth. Strong...
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Saint John, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwester, Canada Lifemark Health Group Full timeA healthcare solutions provider is seeking a Director of Operations in Canada. This role involves leading national disability management operations and ensuring exceptional service delivery. The ideal candidate will have over 8 years of experience in operations with a focus on strategic growth and client satisfaction. Bilingualism in English and French is...
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Disability Operations Director
2 weeks ago
Surrey, Canada Sun Life Financial Full timeA leading financial services organization is seeking an experienced operational leader to oversee their Edmonton Group Disability office. The ideal candidate will have over 10 years of leadership experience in client-facing operations and a strong background in disability claims management. Responsibilities include driving innovation, improving client...
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Disability Operations Director
2 weeks ago
Surrey, Canada Sun Life Financial Full timeA leading financial services organization is seeking an experienced operational leader to oversee their Edmonton Group Disability office. The ideal candidate will have over 10 years of leadership experience in client-facing operations and a strong background in disability claims management. Responsibilities include driving innovation, improving client...
