Environmental Lab Account Manager

4 weeks ago

Ottawa, Ontario, Canada Paracel Laboratories Ltd. Full time

Who We Are:

Paracel Laboratories Ltd. is a full-service environmental and Indoor Air Quality laboratory. Our main laboratory facilities are located in Ottawa and are supported by an environmental lab in Hamilton and microbiology and asbestos laboratories in Mississauga. Additional service depots are located in Kingston, London, Niagara, Windsor, and Richmond Hill. We support a broad spectrum of projects for professional clients from across Canada and around the world. Our client base primarily consists of major environmental consultants, all levels of government and industrial manufacturers located predominantly in Ottawa, Toronto, Niagara, Eastern and Southwestern Ontario.

The Opportunity:

We are looking to fill an Account Manager role at our Kingston Depot location. Reporting to the Client Services Manager, this position is a liaison between lab operations and client project managers. Our ideal candidate will ensure excellent service standards, respond efficiently to client inquiries, and maintain high client satisfaction acting as a single point of contact for our client interactions. This is a full-time, permanent position.

Key Responsibilities:

  • Coordinate with clients to oversee testing requirements including the review of contract and/or bid information, turnaround times and regulatory requirements.
  • Workorder Review: Verify sample log in information including pricing, requested tests, TATs, and other project details against existing bids/contracts. Review may also include non-conformance resolution and client follow up as required.
  • Liaise with sample management, client service representatives and the lab manager to assist in meeting client requirements.
  • Provide back-up coverage for Client Service Representatives during time-off or work overflow situations, including but not limited to, general client inquiries, sample receiving/shipping, log ins and bottle orders.
  • Participate in client kick-off meetings related to major contracts/projects and other client meetings as necessary.
  • Work with Business Development representatives to assist in the preparation of complex analytical quotations and sampling programs.
  • Work in conjunction with Business Development representatives to further develop and expand existing client base.
  • Manage client inquiries including: technical, pricing, complaints, report/invoice status, and report revisions.
  • Manage client information in both Element and CRM software and producing account management reports as required.
  • Review and email lab-approved certified reports. Reports may include electronic data deliverables (EDDs) and regulated drinking water reports.
  • Report Revisions: generate revised reports requiring administrative, non-technical, edits.
  • Generate, review and email invoices.
  • Comply with company QA/QC and Health & Safety policies and procedures.
  • Perform other tasks as assigned or dictated by position.

Qualifications:

  • Two-year college education or B.Sc. in related science field.
  • Minimum 2 years of lab industry and customer service experience.
  • Authorization to work in the Canada indefinitely without restriction or sponsorship.

Compensation Package

The compensation package includes full benefits including an Employee Family assistance program, a Group RRSP plan, and a Profit-Sharing program.

Application Process

In addition to your resume, please include a cover letter in your application. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

We appreciate all applicants for their interest. However, only those selected for an interview will be contacted.

Paracel Laboratories is an equal-opportunity employer. If you require accommodation during the recruitment process, please let us know, and all efforts to provide the appropriate accommodation will be put into place.

#J-18808-Ljbffr

  • Environmental Organic Testing Lab Supervisor

    1 week ago

    Ottawa, Ontario, Canada Insight Global Full time

    Job Description- The Laboratory Supervisor is responsible for overseeing the analysis and testing of environmental samples to detect and quantify organic contaminants in water, soil, and other environmental matrices.- The Organics Supervisor will be responsible for managing the day-to-day operations of the organics laboratory, ensuring quality control,...

  • Environmental Organic Testing Lab Supervisor

    4 weeks ago

    Ottawa, Ontario, Canada Insight Global Full time

    Job Description The Laboratory Supervisor is responsible for overseeing the analysis and testing of environmental samples to detect and quantify organic contaminants in water, soil, and other environmental matrices. The Organics Supervisor will be responsible for managing the day-to-day operations of the organics laboratory, ensuring quality control,...

  • Environmental Organic Testing Lab Supervisor

    4 weeks ago

    Ottawa, Ontario, Canada Insight Global Full time

    Job Description The Laboratory Supervisor is responsible for overseeing the analysis and testing of environmental samples to detect and quantify organic contaminants in water, soil, and other environmental matrices. The Organics Supervisor will be responsible for managing the day-to-day operations of the organics laboratory, ensuring quality control,...

  • Environmental Organic Testing Lab Supervisor

    4 weeks ago

    Ottawa, Ontario, Canada Insight Global Full time

    Job Description The Laboratory Supervisor is responsible for overseeing the analysis and testing of environmental samples to detect and quantify organic contaminants in water, soil, and other environmental matrices. The Organics Supervisor will be responsible for managing the day-to-day operations of the organics laboratory, ensuring quality control,...

  • Environmental Organic Testing Lab Supervisor

    4 weeks ago

    Ottawa, Ontario, Canada Insight Global Full time

    Job DescriptionThe Laboratory Supervisor is responsible for overseeing the analysis and testing of environmental samples to detect and quantify organic contaminants in water, soil, and other environmental matrices. The Organics Supervisor will be responsible for managing the day-to-day operations of the organics laboratory, ensuring quality control,...

  • Environmental Organic Testing Lab Supervisor

    3 weeks ago

    Ottawa, Ontario, Canada Insight Global Full time

    Job Description The Laboratory Supervisor is responsible for overseeing the analysis and testing of environmental samples to detect and quantify organic contaminants in water, soil, and other environmental matrices. The Organics Supervisor will be responsible for managing the day-to-day operations of the organics laboratory, ensuring quality control,...

  • Environmental Organic Testing Lab Supervisor

    3 weeks ago

    Ottawa, Ontario, Canada Insight Global Full time

    Job DescriptionThe Laboratory Supervisor is responsible for overseeing the analysis and testing of environmental samples to detect and quantify organic contaminants in water, soil, and other environmental matrices. The Organics Supervisor will be responsible for managing the day-to-day operations of the organics laboratory, ensuring quality control,...

  • Environmental Sample Management

    4 weeks ago

    Ottawa, Ontario, Canada Paracel Inc Full time

    Who we areParacel Laboratories Ltd. is one of the oldest privately owned and operated environmental analytical facilities in Canada. We are a multidisciplinary analytical laboratory providing environmental and microbiological Indoor Air Quality services to the industry. Our strength is our people; the staff at Paracel is dedicated to exceptional client...

  • Environmental Sample Management

    4 weeks ago

    Ottawa, Ontario, Canada Paracel Laboratories Full time

    Who we areParacel Laboratories Ltd. is one of the oldest privately owned and operated environmental analytical facilities in Canada. We are a multidisciplinary analytical laboratory providing environmental and microbiological Indoor Air Quality services to the industry. Our strength is our people; the staff at Paracel is dedicated to exceptional client...

  • Account Executive, Core Lab

    3 weeks ago

    Ottawa, Ontario, Canada F. Hoffmann-La Roche Gruppe Full time

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...

  • Environmental Remediation Manager

    7 days ago

    Ottawa, Ontario, Canada Environmental Chemical Corp. Full time

    About the Position: Environmental Chemical Corp. has an opportunity due to growth for a full-time Project Manager to join our team on-site in Port Hope, Ontario.This is a large environmental remediation project, and candidates should have experience with environmental or civil construction projects.Job Summary:Manage designated projects to ensure timely...

  • Environmental Remediation Manager

    3 days ago

    Ottawa, Ontario, Canada Milestone Environmental Contracting Inc. Full time

    Milestone Environmental Contracting Inc. is a leading provider of environmental remediation services, and we are seeking a skilled Environmental Remediation Manager to join our team. In this role, you will be responsible for overseeing the planning, execution, and delivery of environmental remediation projects.As an Environmental Remediation Manager, you...

  • Environmental Operations Manager

    4 days ago

    Ottawa, Ontario, Canada Environmental 360 Solutions Full time

    About UsFounded in 2018, Environmental 360 Solutions (E360S) has established itself as a leading environmental management company in North America. Our mission is to provide innovative and effective solutions to municipalities and commercial customers, while maintaining a commitment to sustainability and community engagement.As a team member of E360S, you...

  • Environmental Scientist

    3 hours ago

    Ottawa, Ontario, Canada Terrapex Environmental Ltd. Full time

    Company Overview">Terrapex Environmental Ltd. is a dynamic and multi-disciplinary consultancy providing innovative solutions for site investigation and remediation projects. Our team of experts collaborates to deliver high-quality services that meet our clients' needs.Job DescriptionConduct Phase One and Phase Two Environmental Site Assessments to identify...

  • Environmental Management Professional

    4 days ago

    Ottawa, Ontario, Canada Environmental 360 Solutions Full time

    About UsEnvironmental 360 Solutions is a leading provider of environmental management solutions to municipalities and commercial customers. Our mission is to provide innovative solutions that help our clients reduce their environmental impact and improve their bottom line.We are committed to operating in a socially responsible and environmentally sustainable...

  • Environmental Remediation Project Manager

    7 days ago

    Ottawa, Ontario, Canada Milestone Environmental Contracting Inc. Full time

    Milestone Environmental Contracting Inc. is a leading provider of environmental remediation services, specializing in projects across Canada's Arctic and Sub-Arctic regions.We are seeking an experienced Project Manager to lead our teams in delivering high-quality results on time and within budget.The successful candidate will have a strong background in...

  • Operations Manager

    4 days ago

    Ottawa, Ontario, Canada Environmental 360 Solutions Full time

    Company OverviewEnvironmental 360 Solutions is a leading environmental management company dedicated to providing innovative solutions to municipalities and commercial customers. Founded in 2018, our mission is to establish ourselves as the most trusted partner in the industry.We achieve this through strategic planning, operational excellence, and a...

  • Director of Environmental Sustainability

    7 days ago

    Ottawa, Ontario, Canada Environmental Leadership Canada Full time

    Environmental Leadership Canada is seeking an experienced leader to fill the role of Executive Director. This position offers a unique opportunity to drive forward-thinking initiatives and strategic partnerships.The successful candidate will lead our organization in advancing environmental leadership, capacity building, and policy engagement across...

  • Environmental Conservation Specialist

    3 days ago

    Ottawa, Ontario, Canada Conservation Ontario Full time

    Job Overview\At Conservation Ontario, we are seeking a skilled Environmental Conservation Specialist to join our team. As a key member of our conservation staff, you will play a crucial role in supporting our environmental research, inventory and monitoring programs.\Main Responsibilities\\Assist with planning and preparation for seasonal field activities,...

  • Environmental Consultant

    3 hours ago

    Ottawa, Ontario, Canada Environmental Career Center Full time

    About the RoleWe are looking for an experienced Environmental Consultant - Arboriculture to join our team at Environmental Career Center. As an Environmental Consultant, you will provide expert advice to clients on matters related to arboriculture and urban forestry.Key Responsibilities:Deliver comprehensive consulting services to clients across various...