Client Service Administrator

2 weeks ago


Delta, Canada HearingLife Canada Full time

Client Service Administrator – Ladner Harbour Centre, Delta, BC HearingLife Canada is the largest provider of hearing healthcare services in Canada, with over 350 clinics across the country. Our mission is to help more people hear better. About the Role We’re looking for a customer‑service expert who enjoys connecting with people, solving problems, and helping people hear better. As a Client Service Administrator, you’ll create a welcoming environment and provide exceptional service every step of the way. Responsibilities Serve as the first point of contact for clients, greeting them, managing inbound phone calls and emails, and answering inquiries with professionalism and warmth. Schedule and adjust clinician appointments, coordinate follow‑ups, and ensure smooth clinic operations. Maintain the clinic’s appearance, organize waiting areas, and keep supplies stocked. Assist clinicians by maintaining client files, managing stock orders, and handling basic hearing aid maintenance. Process payments, track insurance claims, manage accounts receivable, and maintain inventory. Qualifications At least 2 years of customer service experience. Strong organizational skills and the ability to manage multiple priorities. Proficiency with Microsoft Excel. What We Offer Competitive compensation package. Generous paid time off including 10 vacation days and 10 wellness days. RRSP matching. Health, dental, and vision coverage for you and your dependents. Access to ongoing training and development. Corporate discounts through Perekopolis and discounted rates to GoodLife Fitness. Accommodations HearingLife Canada is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Individuals with disabilities may request accommodations throughout the recruitment process. Employment Details Seniority level: Not applicable Employment type: Full‑time Job function: Other Industries: Retail Location: Ladner Harbour Centre, Delta, BC Salary: CA$50,000 – CA$58,000 We appreciate the interest of all applicants. Only those selected for an interview will be contacted. #J-18808-Ljbffr



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