Commercial Technical Advisor

2 weeks ago


Cambridge, Canada CULLIGAN Full time
p>The Regional Technical Advisor will be responsible for the technical support of key Culligan customers within a geographic area including troubleshooting assistance, product & water technology training, quality reporting, C&I project assistance, product field testing, and matters of customer satisfaction. Culligan key customers include franchise dealerships, Industrial end-users, National Accounts, mechanical contractors, and partners in retail products. Support of Culligan products includes standard Culligan-branded products, modified-standard equipment, special engineered systems, and alternative channel products.Schedule and conduct regular product training meetings and seminars for dealership associates including service, sales and office staff.Schedule and conduct periodic Household Service Training Schools within the region.Conduct periodic Commercial Service Training Schools at Rosemont Headquarters, or other venues as assigned by the Director.Provide on-site product support, installation supervision, and operator training on Culligan Commercial and Industrial products.Provide regional support for product field testing by soliciting dealers or following up on participation.Participate in two-way communication of product and service-related information between distribution and Culligan Product Development and Quality Assurance.Support sales growth opportunities through teamwork with Regional Sales Manager, Commercial Dealer Support, and Commercial & Market Development teams.

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