IT Systems Administrator

1 week ago

Calgary, Alberta, Canada YW Calgary Full time

YW Calgary Hub
YW Calgary Hub
1715 - 17 Ave SE
Calgary, AB T2G5J1, CAN

You are a key member of the information technology team, responsible for overseeing and managing the YW Calgary's IT infrastructure (Hyperconverged virtual servers, Azure, network infrastructure, Teams calling, MTR's and security). This role also involves providing strategic project support, handling Tier 2 incidents, and delivering operational support to ensure the stability, security, and efficiency of the organization's IT environment.

You will provide IT support and escalations for hardware and software technical issues via phone, email and in person to provide timely resolution, document case status, and provide updates to management and end-users. This person must be able to learn new technologies quickly and troubleshoot to resolve problems. This role requires agility in learning new technologies, staying abreast of IT trends, best practices, troubleshooting, and problem management. Collaborate with internal teams, external third-party providers, and vendors for remediating issues and patch maintenance. Maintaining exceptional customer service is essential. Engage in IT projects (10%), I&O (40%), and incident-service request fulfillment (50%).

This role works 37.5 hours per week; Monday to Friday. Some evening and weekend work may be required based on operational need. This position may be eligible for a Hybrid work arrangement (3 days in the office at our YW Calgary Location and 2 days remote).

WHAT WE OFFER

  • Truly rewarding work; contribute to lasting, positive change for individuals and our community
  • Flexible schedules and a hybrid work arrangement to help our employees manage work and life
  • A supportive team environment and opportunities for professional development
  • Comprehensive benefits, onsite fitness, and childcare facilities

WHAT YOU'LL DO:

  • Manage server and cloud infrastructure including SaaS, applications and PaaS
  • Work with support teams to provide stable and highly available infrastructure for our clients
  • Provide level 2 and liaise with level 3 vendor support to internal Help Desk
  • Contribute to maintaining access to all systems including internal and production environments (Cloud & On-Prem)
  • Manage storage and Veeam backup systems including regular maintenance and updates
  • Manage firewalls, network and wireless infrastructure
  • Collaborate on the maintenance and implementation of IT Security policies, Disaster Recovery Plans and Policies, Change Management Policies
  • Perform regular maintenance, patching, diagnosing, troubleshooting, and resolving hardware, software, or other network and system problems
  • Provide guidance and expertise to developing enterprise architecture standards and technology best practices for the organization (as it aligns with its mission and priorities)
  • Specific focus on experience with following vendors: Fortinet, Aruba HPE, Veeam, and Microsoft: SharePoint, Azure, Teams Phone, MTR's, PaaS.
  • Provide consulting and support for in-house technology purchases and budgeting
  • Handle problem detection, research, isolation, resolution and follow-up for all user support and service requests
  • Responsible for ensuring customer satisfaction of support and service requests
  • Follow-up on outstanding incidents and escalations to ensure timely and effective resolution
  • Ability to effectively and professionally communicate and collaborate with all levels of the organization and peers to reach common goal.
  • Vendor management as it pertains to YW Calgary's infrastructure environments (support requests, case submission and follow-up to existing problems
  • Update and develop standard operating procedures for the environment
  • Produce weekly/monthly reporting on core services along with process improvement
  • Update dashboard & metrics for projects, tasks, and operations as required
  • Collaborate in the development and sustainment of YW's business continuity strategies, policies and practices.
  • Assist in disaster recovery procedures and testing
  • Recommend establish policies and procedures for systems architecture design and configuration
    • Integrate diversity, equity, and inclusion principles to your role, how you work and how you engage with others, as aligned with YW Calgary's values and Practice Framework.
    • Share individual accountability to create and maintain inclusive and safe spaces and practices (physically and psychologically) that are open, transparent, and encourage accountability, advocacy, and mentorship.
    • Understand and remain current with YW Calgary Health, Safety and Wellness policies, practices and protocols and ensure work is performed in alignment to YW's culture.

WHAT YOU'LL BRING:

  • A clear Police Information Check, including a Vulnerable Sector Search, and an Intervention Record Check is required upon commencement of employment
  • Bachelor's degree in Computer Science, Information Systems or other related field
  • Relevant Microsoft Certified Professional (365, Azure) certifications a major plus.
  • Strong Knowledge of Microsoft 365 technologies, Entra, operating systems and software, Windows Server, Exchange (O365), Azure, Active Directory, Intune, Hyper-V and related systems
  • VEAM Backup, Nutanix, server virtualization experience is required
  • HPE, Aruba (wireless / switched networks) and Fortinet with knowledge of Green Lake and Aruba Central required
  • Knowledge configuring and deploying databases
  • Hands on experience with managing and optimizing workloads in a cloud (servers, configuration, automation)
  • Applied knowledge with Networking, Storage, Security / IAM in the cloud
  • Scripting and PowerShell required
  • Experience with Remote Administration Tools

If you want to change lives, we want to hear from you.
Deadline: April 19, 2024
Apply today by submitting your resume, cover letter, and salary expectations.
Check out our website for more information about YW Calgary: www.ywcalgary.ca

YW Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin.

#J-18808-Ljbffr

  • Unix Systems Administrator

    7 hours ago

    Calgary, Alberta, Canada S.i. Systems Full time

    About S.i. SystemsWe are a valued crown corporation client seeking a skilled Senior Unix Systems Admin for an initial 1-year contract with a strong chance of extension up to 3 years.Job SummaryWe require a seasoned IT professional to provide administration and production support within a Solaris 11 and Red Hat Enterprise Linux environment.Key...

  • Senior Unix Systems Administrator

    2 days ago

    Calgary, Alberta, Canada S.i. Systems Full time

    Job DescriptionS.i. Systems is seeking a highly skilled Unix System Engineer to join our team. As a Senior Unix Systems Admin, you will provide administration and production support within a Solaris 11 and RHEL environment.The successful candidate will have extensive experience with:Redhat Linux (RHEL) 7/8/9 Environment using SatelliteSolaris 11...

  • Endpoint Systems Administrator

    1 day ago

    Calgary, Alberta, Canada Long View Systems Corporation Full time

    Technology Consultant Job DescriptionWe are looking for a knowledgeable and client-facing Senior Server (Endpoint) Consultant to support our clients with patching and management of Endpoint Technologies, including Intune, Windows, and SCCM.Key Responsibilities:InTune/SCCM discovery, best practices, incident resolutionSupport for device enrollment and...

  • Unix System Support Specialist

    1 day ago

    Calgary, Alberta, Canada S.i. Systems Full time

    About UsS.i. Systems is a valued crown corporation client seeking a Senior Unix Systems Admin for an initial 1-year contract.As a member of our team, you will provide administration and production support within a Solaris 11 and RHEL environment.The ideal candidate will have extensive experience with:Redhat Linux (RHEL) 7/8/9 Environment using...

  • Unix System Engineering Professional

    24 hours ago

    Calgary, Alberta, Canada S.i. Systems Full time

    What We OfferAs a Senior Unix Systems Admin, you will join our team at S.i. Systems and work on providing administration and production support within a Solaris 11 and RHEL environment.The ideal candidate will have extensive experience with:Redhat Linux (RHEL) 7/8/9 Environment using SatelliteSolaris 11 environmentAnsible Automation PlatformYou will be...

  • Senior Windows Systems Administrator to support a migration project from on-prem to Azure Cloud

    4 weeks ago

    Calgary, Alberta, Canada S I Systems Full time

    Senior Windows Systems Administrator to support a migration project from on-prem to Azure CloudOur Calgary construction client is hiring a Senior Windows Systems Administrator to support a migration project from on-prem to Azure CloudMust Have:1. 7+ years experience as a Windows Systems Administrator2. VMware3. Hyper-V4. Active Directory5. Office3656....

  • Enterprise Systems Optimization Specialist

    2 days ago

    Calgary, Alberta, Canada CoolIT Systems Full time

    CoolIT Systems is a leading provider of Direct Liquid Cooling technology, serving the global market with innovative solutions for data centers, supercomputers, and desktop computers. The company is seeking a skilled NetSuite Business Solutions Architect to lead the strategic direction, implementation, and ongoing management of their NetSuite platform.This...

  • Financial Data Specialist for SAP Systems

    6 days ago

    Calgary, Alberta, Canada InSync Systems Full time

    InSync Systems Inc. is a privately-owned boutique Canadian Resourcing and Consulting Services Company that works closely with a range of corporate clients across multiple industries to bring them solutions that effectively address their business needs.About the JobWe are looking for an SAP Business Analyst for a 12-month contract position, with possible...

  • CoolIT Systems Project Expert

    1 week ago

    Calgary, Alberta, Canada CoolIT Systems Full time

    At CoolIT Systems, we are seeking a highly skilled and dynamic individual to join our team as a Project Engineer. As a member of the Professional Services (PFS) team, you will be accountable for the end-to-end activities required to deliver successful data center deployments for our global tier I customers.Responsibilities:Manage and lead the full scope of...

  • Senior Business Systems Architect

    6 hours ago

    Calgary, Alberta, Canada CoolIT Systems Full time

    CoolIT Systems is seeking an experienced NetSuite Business Solutions Architect to lead the implementation and management of our NetSuite platform.This critical role involves designing, implementing, and managing the overall architecture and customization of the NetSuite platform.The successful candidate will ensure system configurations align with business...

  • Linux System Administration Expert

    7 days ago

    Calgary, Alberta, Canada CQ Search Group Ltd. Full time

    Job Overview:CQ Search Group Ltd. has an exciting opportunity for a skilled Linux System Administration Expert to join our team as a Unix/Linux Administrator.This role requires strong expertise in operating system administration, network management, and system security.Responsibilities include:Maintaining and improving the company's Solaris 11 environment,...

  • Systems Administrator

    3 days ago

    Calgary, Alberta, Canada Sidetrade Full time

    Calling all tech enthusiasts Are you a problem-solving, curious, and strategic Systems Administator? Join us at Sidetrade, the leading global SaaS provider recognized by Gartner.(https://go.sidetrade.com/GartnerMagicQuadrant22.ht)Indulge your passion for high-availability software and performance enhancement as part of our dynamic team. Embrace the...

  • IAM System Administrator

    3 days ago

    Calgary, Alberta, Canada Tata Consultancy Services Full time

    We require an experienced IAM System Administrator to join our team.The successful candidate will have a solid understanding of Identity and Access Management systems, specifically SailPoint IIQ.They will have experience in implementation, configuration and customization of Identity and Access Management system SailPoint IIQ.The ideal candidate will have...

  • Linux System Administration Specialist

    7 days ago

    Calgary, Alberta, Canada CQ Search Group Ltd. Full time

    We are looking for a highly skilled Solaris 11 & Redhat Linux Administrator to join our team. This is a hybrid remote contract opportunity that offers a unique chance to work with a variety of technologies.The ideal candidate will have a strong background in operating system administration, maintenance, and hardening practices. Key responsibilities...

  • Linux / Unix System Administrator

    2 weeks ago

    Calgary, Alberta, Canada CQ Search Group Ltd. Full time

    Our client in Calgary has a 3 year (36 month) hybrid remote contract opportunity for a Unix/Linux Administrator... • Support the Solaris 11 environment, Redhat Linux 8, 9 • Perform Operating System administration, maintenance, patching and hardening practices • Assist with the planning and execution of server installations, configuration, and tuning of...

  • Senior Manager with a Network Architecture background to lead and mentor a team of network and systems administrators and provide technical guidance in a l

    2 days ago

    Calgary, Alberta, Canada S.i. Systems Full time

    Our Calgary client is looking for a Senior Manager with a Network Architecture background to lead and mentor a team of network and systems administrators and provide technical guidance in a large enterprise environment.Candidate must be located in Calgary, 2 days a week onsite Must Haves:10+ years' experience in IT supporting Enterprise Network environments...

  • Administrative Support Specialist for Retail Banking

    2 days ago

    Calgary, Alberta, Canada S.i. Systems Part time

    About the RoleAs an Administrative Support Specialist at S.i. Systems, you will be working out of a branch supporting a Senior Retail Banker. The primary goal is to reduce the administrative burden on leadership by performing various tasks.Key ResponsibilitiesFilling and document organizationCreating labels and file foldersRetrieving phone messages and...

  • Accounting System Administrator

    3 days ago

    Calgary, Alberta, Canada Strathcona Resources Ltd Full time

    Strathcona Resources Ltd. ("Strathcona") is a Calgary, Alberta based oil and gas production and development company focused on maximizing oil and gas recovery from its low decline, high free cash flow oil and gas resource base. Strathcona's operations, infrastructure and land position are focused in Alberta, British Columbia, and Saskatchewan. Strathcona...

  • Senior Systems Administrator

    20 hours ago

    Calgary, Alberta, Canada Pandell - An ESG Company Full time

    Are you passionate about automation, cloud infrastructure, and optimizing application performance? Do you thrive in a dynamic environment where you can collaborate, innovate, and drive efficiencies? If so, we have the perfect role for youAbout UsWe are a leader in delivering Software-as-a-Service (SaaS) solutions to 500+ energy companies across Canada and...

  • Physical Security System Administrator

    20 hours ago

    Calgary, Alberta, Canada 4Sight Search Solutions Inc. Full time

    Job Description Our client, Shel-Bar Electronic Industries Ltd, based in Airdrie, is hiring a Physical Security System Administrator to join their quickly growing, industry leading, Security Systems Integration company. Who is our client? A Canadian company specializing in the Integration of Security, Life Safety and Information Systems. They utilize an...