Customer Service Representative, CTVRC

4 weeks ago

Toronto, Canada Ethos Veterinary Health Full time

OverviewJoin Our Team as a Customer Service Representative (CSR) at CTVRC/EC. The Central Toronto Veterinary and Referral & Emergency Clinic (CTVRC/EC) is seeking a dedicated Customer Service Representative (CSR) to be the welcoming face of our clinic and an integral part of our client care team.ResponsibilitiesClient Interaction: Greet clients warmly, schedule appointments, and manage check-ins.Administrative Support: Prepare forms and certificates, file and retrieve medical records, and maintain cleanliness of the reception area.Billing and Payments: Perform basic invoicing, billing, and account procedures.Phone Management: Answer and direct calls through a multi-phone line system.Liaison Work: Coordinate with referring veterinary facilities to request necessary records and information.Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.What We’re Looking ForExceptional First Impressions: Outstanding communication and customer service skills to ensure clients and referring veterinarians feel valued and supported.Adaptability and Multitasking: Ability to thrive in a fast-paced environment and handle unexpected situations with ease.Customer Service Excellence: Commitment to building positive relationships and delivering an exceptional client experience.Flexibility and Adaptability: Team player who can adapt to situations where protocols may not apply and handle unanticipated tasks.Attention to Detail: Strong accuracy and consistency in all tasks, including client communication and administrative duties.Fluent English skills (speaking & reading) are required for the role.About UsCTVRC/EC is a premier specialty referral and emergency centre, owned and operated by veterinary professionals. Our mission is to lead in prevention, diagnosis, and treatment while fostering a compassionate environment for patients, clients, and staff.Why Join CTVRC/ECInclusive Workplace: We are committed to creating a diverse, equal-opportunity workplace and encourage applications from diverse communities.Work-Life Balance: Our rotation schedule offers consistent 10 or 12-hour shifts, with adequate time off to support well-being.Team-Oriented Culture: A collaborative team where your contributions are valued.Compensation & Benefits$20 - $22 per hour based on advanced knowledge and experienceAdditional $2 per hour for hours worked between 7pm – 7amComprehensive Benefits: Dental, vision, life insurance, extended health care, and access to Employee Assistance Programs.Perks: Discounts on premium pet care, paid time off, uniforms provided, and staff appreciation events.Ready to Make a Difference? If you have a passion for customer service and want to work in a supportive, dynamic environment, apply today and join a team that values your skills and contributions.For more information about us, please visit https://www.ctvrc.ca. #J-18808-Ljbffr

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