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Analysis Analyst

2 months ago

Edmonton, Canada MNP Full time
MNPMNP is a leading accounting firm in Canada. Connect with your local office for tax services and business consulting. We're here to help.

What do you think of when you hear the name MNP? Most likely tax and accounting, but as one of Canada’s largest consulting organizations, we’re so much more We’re also serious about technology.

Make an impact with our Managed Services Security team as a SOC Analyst. This diverse team of tech-savvy problem solvers enables clients to take a proactive and prepared approach to cyber crime and capitalize on new technologies and innovations. As a trusted advisor, you’ll investigate threats, develop policies and enhance infrastructure to minimize the impact of security-related events and protect clients’ business operations and reputation.

This opportunity is an in-office position to be based from Mississauga, ON, Edmonton, AB or Dartmouth, NS.

Responsibilities

  1. Work with both clients and vendors to troubleshoot and resolve issues
  2. Investigate assigned tickets; responsible for the task until it has been completed/resolved
  3. Monitor and resolve incidents and support requests; ensure response/resolution within service level agreement (SLA) targets
  4. Update ticket information and associated documentation
  5. Maintain monitoring software to ensure proper functionality of all managed devices
  6. Maintain reporting software to provide valuable information to clients
  7. Notify clients of any potential problems in their environment
  8. Contribute to the development of new ideas and approaches to improve work processes
  9. Attend internal MNP courses to further develop knowledge around performance improvement

Skills and Experience

  1. Possess a Post-Secondary Degree or Diploma in Information Technology, Computer Science or related discipline
  2. Experience with Microsoft operating systems, applications and tools
  3. Strong troubleshooting skills
  4. Experience with the following technologies would be beneficial: Check Point, Palo Alto, AlienVault, Microsoft Sentinel, Microsoft Defender, SentinelOne.

MY REWARDS @ MNP

With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more.

Diversity@MNP

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply

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