AI Self-Service Program Manager

This range is provided by Samsara. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$111,265.00/yr - CA$143,990.00/yr About Samsara Who We AreSamsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.About the roleWe’re looking for an AI Self-Serve Program Manager to supercharge Samsara’s AI-powered customer experience. You’ll lead our Chatbot and Voice AI platforms, driving innovation that makes support faster, smarter, and more seamless than ever. This is a high-impact role where you’ll turn AI vision into measurable results, increasing containment, improving customer satisfaction, and reducing case volume. You’ll own performance insights, refine agent operating procedures, and collaborate with vendors, subject matter experts, and internal teams to continuously elevate our self-serve capabilities.LocationRemote position open to candidates residing in Canada. Relocation assistance will not be provided. Key Responsibilities Lead daily operations of Samsara’s AI self-service platforms (Chatbot and Voice AI) to ensure reliability, speed, and performance. Track and analyze key metrics such as containment, deflection, accuracy, and CSAT to uncover insights and drive improvement. Optimize AI intelligence and integrations by refining prompts, enhancing conversational design, improving customer flows, and expanding connections across systems for seamless support. Collaborate across teams including SMEs, Tech Docs, vendors, and internal AI groups to close content gaps and scale platform capabilities. Advance AI self-service strategy through innovation and continuous alignment with business goals, customer needs, and emerging industry trends. Minimum Requirements 8+ years in Support Operations, Knowledge Management, or AI/Automation platform management. Bachelor’s degree in Business, Information Systems, or a related field (Master’s preferred). Conversational design / prompt engineering background. Experience working directly with conversational AI technologies such as chatbots or voice AI. Strong analytical and problem-solving skills with a data-driven mindset. Proven success collaborating across technical and non-technical teams. Skilled in project and vendor management. Excellent communication and storytelling skills with a focus on customer experience. Preferred Qualifications Strategic mindset with a builder mentality who thrives on scaling systems, processes, and technology to deliver measurable business impact. Deep understanding of AI-driven self-service and automation, with hands-on experience optimizing chatbots, voice AI, or other conversational platforms. Collaborative leader and communicator who can align cross-functional teams, vendors, and stakeholders around a shared vision for customer experience innovation. Benefits Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and more. Take a look at our Benefits site to learn more. Equal Opportunity At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. #J-18808-Ljbffr