Personal Banking Associate

2 weeks ago


Markham, Canada TD Full time

Personal Banking Associate - Mandarin/Cantonese (Future Opportunities) Salary: $45,700 – $61,000 CAD Location: Markham, Ontario, Canada Hours: 37.5 per week TD Canada Trust values fair compensation and offers growth opportunities. Department Overview We are the frontline of TD Bank, providing customer service transactions and advising on products and solutions to existing or prospective TD customers. Job Description We seek a candidate who can establish, build, and maintain impactful relationships with customers, guiding them to the appropriate staff member for resolving their financial queries and banking needs. Typical Day Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence Participate in the timely and accurate completion of business processes and procedures Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives Job Requirements High School diploma and/or 1+ years of relevant experience Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months Post‑Secondary or Undergraduate degree (in related field) preferred Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet Knowledge of banking solutions and processes to advise customers A self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time‑management skills A dynamic, diligent, and effective influencer with can‑do attitude to exercise initiative and handle several tasks and changing priorities A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner Additional Information Language requirement needed – Mandarin/Cantonese #J-18808-Ljbffr



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