Graphic Designer

Join to apply for the Graphic Designer role at ada CX.Get AI-powered advice on this job and more exclusive features.About UsAda is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love—instant, proactive, personalized, and effortless. Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them. Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier‑one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service. At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.About The RoleAs Ada’s next Graphic Designer, you’ll blend storytelling, strategy, and design to visualize the future of customer experience. From campaigns to social to web, your work will make complex ideas feel effortless and inspiring. This role reports directly to the Creative Manager.OutcomesCreate visuals that tell clear, compelling stories about how AI transforms customer experiences across campaigns, presentations, digital content, and social platforms.Translate complex concepts into simple, visually engaging graphics, layouts, and narratives that resonate with both technical and non‑technical audiences.Design across channels: social media, web, paid ads, presentations, and internal communications.Develop systems and templates that ensure brand consistency and scalability across teams.Collaborate with content writers, growth marketers, and product experts to visualize Ada’s stories.Explore and integrate AI‑driven design tools (for ideation, layout, or asset creation) to expand creative potential and efficiency.Contribute to the evolution of Ada’s visual language and bring fresh thinking to how we communicate complex ideas simply and beautifully.About YouYour Experiences3+ years of experience in visual, brand, or communication design. Ideally with exposure to technology, B2B SaaS, or storytelling‑driven marketing.A portfolio that showcases strong technical design skills, visual storytelling, and clarity of communication across mediums.Experience designing for a range of formats: web, social, email, decks, print (motion graphics is a bonus).Comfort collaborating with cross‑functional teams and interpreting conceptual briefs.Bonus: Understanding of UX fundamentals and responsive design to create visuals that enhance usability and storytelling on the web.Technical ExpertiseProficiency in Figma and Adobe Creative Suite (Illustrator, Photoshop, InDesign).Proficiency in Google Slides, PowerPoint, and Keynote.Understanding of responsive and digital design principles (asset optimization, accessibility, file preparation).Curiosity and comfort in exploring AI‑enhanced tools for creative ideation and asset generation.Familiarity with motion or animation (After Effects or equivalent) is a bonus.You’re Someone WhoHas a storyteller’s mindset. Able to connect visuals, structure, and narrative into a cohesive story.Loves simplifying complexity. Able in finding elegance and clarity in design.Balances creativity with precision; you value brand alignment while employing typography, hierarchy, and color principles.Is curious about how AI is changing creativity, and sees it as a collaborator, not a threat.Brings a collaborative, proactive energy to your work.Benefits & PerksBenefitsUnlimited Vacation: Recharge when you need to.Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.Wellness Account: Empowering you to invest in your overall well‑being and lifestyle.Employee & Family Assistance Plan: Resources to support you and your loved ones.PerksFlexible Work Schedule: Balance your work and personal life.Remote‑First, In‑Person Friendly: Options to work from home or at our local hub.Learning & Development Budget: Invest in your long‑term growth goals and skills.Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.Access to Cutting‑Edge AI Tools: Work with the best AI tech stack in the industry.Hands‑On with LLMs: Enhance your expertise in leveraging large language models.A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.The above Benefits and Perks only apply to full‑time, permanent employees.Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us. #J-18808-Ljbffr