Team Lead Security

Team Lead Security (SOC) – Baycrest Hospital – North York (Nights) Join Paladin Security Group Ltd as the Team Lead Security (SOC) at Baycrest Hospital. This role is a continental night shift (2000 – 0800hrs) based in Toronto, ON. Overview Paladin Security: Making the World a Safer and Friendlier Place because we CARE Our difference starts with our people – we hire the best, promote from within, respect differences, deliver high‑quality service, and always have fun. Job Skills / Requirements Position: Team Lead Security SOC Site: Baycrest Hospital City: Toronto, ON Hours: Continental Nights (2000 – 0800hrs) Pay: $24.54/hr Posting Date: October 28, 2025 Closing Date: November 4, 2025 Job Description The Dispatcher will play a vital role in ensuring the safety and security of our hospital premises by providing leadership, direction, and ongoing coaching to our security staff. The candidate must have excellent communication skills, strong leadership abilities, and a commitment to delivering exceptional customer service. Roles And Responsibilities Provide leadership, direction, and ongoing coaching and training to security staff. Maintain excellent deportment and customer service skills as a public‑facing/front‑facing position. Liaise with visitors, clients, and staff to address concerns and ensure a safe and welcoming environment. Communicate any concerns or issues with the Site Coordinator promptly. Document and investigate security incidents and complaints according to established procedures. Ensure all standing orders and scheduled daily activities are carried out each shift. Ensure site staff adhere to all Paladin Security and Baycrest Hospital security policies and procedures. Coach staff when necessary and ensure proper documentation is passed to the Site Coordinator. Monitor and operate systems including access control, CCTV, fire and life safety. Make emergency overhead announcements as needed. Answer telephones and dispatch calls efficiently. Assist in tracking and deployment of security staff to address concerns. Handle dispatch duties including incident call taking and coordination. Manage Lost & Found items ensuring proper documentation. Manage issuance and return of facility keys and ID/Access cards. Plan and implement shift schedules for adequate coverage. Ensure all Security Officers have received mandatory training and maintain compliance. Manage attendance and address attendance issues. Perform security audits to identify vulnerabilities and recommend corrective actions. Provide proactive and reactive security patrols to maintain a safe environment. Qualifications Experience in dispatch preferred. Excellent deportment, customer service, and communication skills. Ability to multitask and prioritize in a fast‑paced environment. Strong leadership with a commitment to coaching and training. Working knowledge of CCTV, access control systems, and other security equipment. Ability to work independently and as part of a team. Valid security license and First Aid/CPR certification required. Available to work continental shift. Prerequisites Immunization record – TB 1+2, MMR, Varicella. Double vaccinated – full COVID‑19 vaccination. Valid Ontario Security Guard License. Valid CPR and First Aid Certification Level C (WSIB approved). Vulnerable Sector Check completed upon hire. Proficient in English (oral and written). Minimum 1–2 years of security experience. Diploma in Justice Studies/Police Foundations an asset. Additional Information / Benefits Opportunities for training and professional development. Competitive salary and benefits package. Free uniforms. Paid vacation & sick days. Flexible daily pay options. Medical, Life, Dental, and Vision Insurance. Paid holidays. Education Requirements High School Diploma/GED. Certification Requirements First Aid, CPR Level C. Minimum Experience Minimum of 1 year of dispatch or scheduling experience and 1 year of security experience. Workplace Culture Paladin Security is committed to a diverse, inclusive, and respectful workplace. We provide accommodations for people with disabilities throughout the interview process and employment. EEO Statement All qualified applicants will receive consideration for employment and will not be discriminated against based on any protected status. #J-18808-Ljbffr