Représentant du service clientèle pour les importations maritimes

Who we are We are Traffic Tech, the hardest working team in transport. We have one mission: to deliver the extraordinary, every time. Description Nous sommes Traffic Tech, l’équipe la plus performante en transport. Nous avons une mission : fournir l’extraordinaire à chaque fois. Your role Travaillant à partir de l'ouest de l'île de Montréal, nous recherchons une personne responsable de s'assurer que le mouvement des marchandises à travers le monde est coordonné et exécuté avec succès en fonction des besoins de nos clients. Votre travail soutiendra notre équipe internationale en pleine croissance. We teach you the skills necessary to operate in the transportation industry by utilizing our own proprietary technology. Our rapid growth requires constantly adding motivated, enthusiastic individuals committed to providing exceptional customer service. Job Responsibilities Responsible for the handling of all ocean import operations Coordinate arrangements for shipment delivery Verify OBL and payment requirements prior to shipment release Organize required documentation for import, ocean, air, and exports Maintain and respond promptly to all incoming communications (domestic and overseas) to manage daily operations Confirm bookings and obtain appropriate approvals before relaying information internationally Book cargo with transportation companies or agents Guarantee and bill storage/demurrage for approved accounts Track and trace shipments on a daily basis and create customer-specific reports Resolve customer, internal, and operational problems and implement preventative measures Improve internal systems and procedures on an ongoing basis Qualifications College diploma / University degree in business, logistics, or a related field (asset) CITT/CIFFA (asset) Previous freight forwarding experience Minimum 3+ years of international freight forwarding experience Working knowledge of the following: International freight forwarding documentation Current knowledge of international ocean/air import/export rules and regulations Current knowledge of international market and geography Transportation management software Customs experience is an asset (not required) Proficient with Microsoft Office suite Proficient with Cargo Wise operating system Basic Excel skills for customer data entry Dedicated commitment to providing superior, timely customer service Excellent communication skills, both orally and written Highly organized and able to work at a high level under pressure Exemplary problem‑solving skills Strong negotiating skills Detail oriented Benefits Robust industry with training and mentorship Compensation package that includes medical and dental benefits Free parking, bistro, gym, and free coffee all day Dynamically culture and ‘can‑do’ environment Navette de/vers Terminus Fairview Working Hours Full-time permanent position Monday to Friday, 8:30 am to 5:00 pm. Language Requirements In addition to knowledge of French, this role requires proficiency in English. Legal Statements Traffic Tech is an equal‑opportunity employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure we provide equal employment opportunity for all applicants and employees, and do not discriminate on the basis of race, ancestry, national or ethnic origin, citizenship, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, family status, mental or physical disability, or any other legally protected characteristics. Traffic Tech prohibits discrimination based on disability in all aspects of the employment relationship. This includes job applications, recruitment, training, transfers, promotions, apprenticeship terms, dismissal, layoffs, and situations where an employee returns to work after a disability‑related absence. Accommodations are available upon request. Traffic Tech is committed to fostering a healthy and accessible work environment and is respectful of all genders, sexes, and identities. #J-18808-Ljbffr