Multi-Service Center Manager

3 weeks ago

Mercier Southeast, Canada COGIR Immobilier Full time
Every day, our team of enthusiasts makes a difference for residents. The “human for human” relationship is at the heart of our approach and corporate philosophy. Furthermore, the success of our company is based on good teamwork between the different departments and on all the people who have joined the company for over 25 years.

POSITION DESCRIPTION:

The manager plays a key role in the success and operation of the multi-service center. The incumbent is the contact person for business partners and service users with regard to prospecting customers and partners working within the CMS. He plans, organizes, directs and controls all activities resulting from the proper operation of the residence’s multi-service center.

ROLE AND GENERAL RESPONSIBILITIES:

Ensure compliance of partner files (accreditations, insurance, etc.)

Ensure monitoring of CMS quality standards in terms of quality of customer service and physical locations

Ensure the achievement of customer satisfaction objectives (residents and partners)

Ensure the development of existing services by optimizing the visibility of partners

Establish intervention plans, if necessary

Establish, maintain and develop relationships with potential clients and CMS partners

Maintain the various registers in order to have the CMS data up to date

Organize and coordinate CMS events.

Participate in all market development activities and stay on the lookout for job market opportunities (prospecting, trade fairs, strategic monitoring, information analysis, development of specific sectors of activity)

Participate in the management committee to improve processes.

Solicit potential clients by telephone, networking and email in order to consolidate business relationships, promote the CMS concept and obtain appointments

EXPERIENCE AND QUALIFICATIONS:

High school diploma with experience in sales and customer service

Minimum of 2 years of experience in a similar field

Advanced knowledge of Word, Excel, Outlook and the Internet

Holds a valid driver's license

Experience in personnel management (asset)

BENEFITS:

Cellular provided

Computer is provided

Uniform provided

Free parking

To be discussed

Group insurance

Social leave

Employee Assistance Program

Vacation

Consistent schedule

JOB STATUS: Permanent: Full Time JOB SCHEDULE: Day time

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