Senior Operations Manager

5 days ago

Mississauga, Ontario, Canada Red Swan Pizza Full time

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Swan Pizza Limited operates pizza restaurant franchise system under the trade name "Red Swan Pizza". We are the new standard for pizza with 150+ locations all over Canada. Fresh and diverse meals that blow away your expectations made from innovative recipes with quality ingredients.

At Swan Pizza Limited, we provide great work environment while treating employees with dignity and respect. We embrace diversity as an essential component in the way that we do business. We apply the highest standards of excellence to our food, production, preparation, training, and service to customers. We are building long-lasting relationships with our valued customers, ensuring every potential customer can order a great meal regardless of their dietary preferences.

At Red Swan Pizza, you will help us carry out our mission to satisfy customer cravings by creating and serving a wide variety of deliciously different pizzas with quick service, quality ingredients, reasonable prices, and unbeatable value.

Position Summary:

The individual in this role will have the opportunity to manage the operations from the corporate office across all franchise locations. By driving sales and collaborating closely with regional operations managers and the marketing department, they can effectively contribute to the overall success of the brand. This position will also involve working in partnership with the operations team, including franchisees to optimize efficiency and support growth initiatives.

Required Skills

  1. Education in Food Service and Management
  2. 10+ years of Franchisee operations management corporate experience in QSR.
  3. Impressive communication, presentation, and interpersonal skills.
  4. Available to travel (if required)
  5. Develop operational procedures.
  6. Develop KPIs in managing the Regional Managers.
  7. Understanding and functionality to drive the sales for the restaurants.
  8. Hands-on experience to manage the QSR restaurants.
  9. Ensuring Quality Control Standards, including Food and Safety Standards of restaurants.
  10. Analyze data (SOS, Guest Feedback, and profitability) to identify operational opportunities and apply problem-solving methodology to create training solutions for franchisees across Canada.
  11. Develop and manage relationships with restaurant teams and Franchisees.
  12. Work with other departments like marketing and supply chain to manage the restaurants efficiently.
  13. Monthly meetings with operating restaurants as a part of Franchisee and Relationship Management program.

Knowledge / Skills / Abilities

  1. Human Relations - ability to work in teams, interact with others across departments/roles, develop relationships, etc.
  2. Good understanding of Word, Excel and Powerpoint.
  3. Self Management - self-directed with the ability to deal with distraction, repetition, prioritization, fluctuations in workload, ambiguity, etc.
  4. Mathematical - knowledge of basic math (addition, subtraction, multiply, divide and percentages).
  5. Communication - excellent written, verbal, organizational and communication skills.
  6. Time Management - the ability to multi-task, prioritize, and execute efficient work processes.
  7. Operations Management - knowledge of principles and understanding of QSR industry.
  8. Knowledge of food raw materials, manufacturers, producers etc.
  9. Problem Solver - ability to problem solve and develop solutions to a variety of complex problems by comparing, classifying, innovating, analyzing, coordinating, copying, etc. May refer to established precedents and policies.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $75,000.00-$84,000.00 per year

Benefits:

  • Dental care
  • Extended health care

Schedule:

  • Day shift
  • Monday to Friday

Work Location: In person, successful candidate should be able to commute daily to office located in Mississauga.

Seniority level: Director

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Restaurants

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