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Field Service Representative

2 months ago


Saskatoon, Canada Cummins Inc. Full time

DESCRIPTION

We are looking for a motivated, energetic Field Service Power Generation technician to join our team for the Saskatoon branch.

This is a field service position. There will be occasional work in shop as required, most of the work requires traveling to customer sites in the Saskatoon and northern Saskatchewan region, which can include overnight stays. This position will also require to be on call every 4-5 weeks for one week at a time.

$5000 Sign-on bonus

In this role, you will make an impact in the following ways:

  • Engages customers in a courteous and professional manner.
  • Anticipates and ensures prompt and efficient attention to customer needs.
  • Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
  • Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
  • Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
  • Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
  • Completes training in line with skill and business requirements.
  • Maintains service vehicle and tools for cleanliness and proper operation.
  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues/incidents to site management and to their supervisor.

RESPONSIBILITIES

In order to be successful in this role you will need the following:

  • Red seal certification (Heavy duty, Truck and transport or Electrician) is mandatory.
  • Locally valid driving permit.
  • Customer service experience.
  • Broad mechanical and electrical repair and maintenance abilities.
  • High Voltage / Low Voltage experience.
  • Capable of electrical repair and maintenance with minimal supervision – hands-on exposure to working on power generation products.
  • This position requires work (commissioning, preventative maintenance, diagnosis and repair) on generators ranging from portable, RV units all the way up to large commercial.

This position may require licensing for compliance with export controls or sanctions regulations.

(Intermediate):

  • Advanced troubleshooting and repairs of generators, transfer switches, and auxiliary components.
  • Startup and repair of bypass transfer switch.
  • Mentor junior technicians including technical support and documentation.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits.

At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check.

QUALIFICATIONS

Job: Service

Organization: Cummins Inc.

Role Category: Hybrid

Job Type: Technician

Min Salary: $

Max Salary: $

ReqID: 2406535

Relocation Package: Yes

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