Federal Sales Lead

POSITION OBJECTIVE:
The Sales Lead is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability. b>

1. Drive for Results
   • Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
   • Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Maintains knowledge of current sales and promotions; br/>• Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals; meets personal sales goals.
   • Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.
3. Build High Performing Teams
   • Motivates and inspires store team, promoting a shared vision while modeling core values.
   • Communicates with store teams and Store Management to effectively lead positive change.
   • Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
   • Builds and maintains a solid customer following through clienteling and wardrobing.
   • Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
5. Talent
   • Supports, implements, and provides follow-up for all training programs, seminars, etc.
   • Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.
   • Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.
   • Ensures that Store Team adheres to all employment practices and policies.