Associate Linux Support Engineer

OverviewJoin to apply for the Associate Linux Support Engineer role at Canonical.We are hiring an Associate Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is a hands-on engineering opportunity for someone with a passion for Linux and open source technologies to work with a team of experts. This is a globally remote role.ResponsibilitiesWorking from your remote home office to provide technical support for employees.Being available to take ownership of new cases via telephone, email and web.Acting as an internal customer advocate, keeping customers updated in a timely manner.Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers.Drafting and distributing technical notices for internal and external communication.Prioritising your work to accomplish the most important and urgent tasks first.Continuing to learn as our products and services grow and evolve.Understanding Ubuntu development process to set customer expectations correctly on timeline for a fix.Maintaining regular communication and information exchange with the rest of the team, locally and remotely.Identifying and suggesting opportunities to provide a better service.Participating in a regular weekend working rotation.What we are looking for in youExceptional academic track record from both high school and university.Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path.Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation.Track record of going above-and-beyond expectations to achieve outstanding results.Experience with Linux troubleshooting (collecting logs and stack traces, editing configuration files).Knowledge or hands-on experience in 2 or more of:Linux server administrationProgramming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)Ability to learn quickly, thrive on change and handle the pressure of a customer-facing job.Strong written and verbal English communication skills.Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation.Result-oriented, with a personal drive to meet commitments.Ability to travel internationally twice a year, for company events up to two weeks long.Note: We require and will perform a background check for this role.Nice-to-have skillsExperience supporting virtualized environments (KVM, Virtual Box, VMWare).Experience with other open-source desktop technologies.Active contribution to open-source projects/forum/code.What we offer colleaguesDistributed work environment with twice-yearly team sprints in person.Personal learning and development budget of USD 2,000 per year.Annual compensation review.Recognition rewards.Annual holiday leave.Maternity and paternity leave.Employee Assistance Programme.Opportunity to travel to new locations to meet colleagues.Travel upgrades for long-haul company events.About CanonicalCanonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a high standard for people joining the company. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.Equal opportunityCanonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #J-18808-Ljbffr