Manager of Customer Success
5 days ago
Direct message the job poster from STAN AI
Head of Operations @ STAN AI & Chatlease | SaaS Junkie & Startup AdvisorAs a Manager of Customer Success at STAN, you'll be a pivotal part of our Customer Success Team, becoming an expert in STAN AI, technical products, and integrations. You will lead the daily operations of the Implementation team, managing and mentoring associates to excel through empowerment and encouragement.
Key Responsibilities:
- Expertise and Leadership: Become a STAN AI expert and lead the Implementation team, ensuring smooth operations and top-notch service.
- Team Development: Recruit, mentor, and develop associates, fostering a high-performance environment.
- Client Support: Provide world-class service to clients, managing complex implementation projects and supporting the Customer Success team in responding to inquiries.
- Client Onboarding: Actively contribute to the onboarding of new clients, developing and executing strategies to drive platform usage.
- Cross-functional collaboration: Work closely with Sales, Bot Review, and Development teams to ensure a seamless customer experience and successful implementation.
- Account Management: Monitor setup progress, identify potential risks, and guide next steps, becoming the internal voice of the customer.
- Customer Relationships: Build strong relationships with new and existing customer stakeholders, deeply understanding their business and operational objectives.
- Additional Support: Assist leadership, Sales & Marketing, and Customer Success teams with various duties, ensuring client retention and satisfaction.
- Innovation and Improvement: Spearhead data training for the STAN machine learning model, manage human-in-the-loop support, and develop strategic plans to enhance customer service and team productivity.
Requirements and Skills:
- 3-7 years of leadership experience in a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Ability to prioritize, multitask, and manage time effectively.
- Proven experience in Startup/SaaS, Client Onboarding, Customer Service, and/or Customer Success.
- Tech-savvy with the ability to quickly learn and explain new products.
- Knowledge of CRM software, Project Management, and CS Platforms.
- Analytical and creative in finding solutions for customers.
- Relevant Bachelor's Degree or equivalent experience.
- Strong negotiation skills and ability to set expectations with customers.
Join us at STAN to make a direct impact on our client experience and support programs while leading a team to success in the dynamic field of AI-driven property management.
About Us:
We believe that properties can be managed autonomously. Do you?
STAN is the first A.I. assistant for residential property managers. STAN was launched in 2019 by two former property management executives who spent 13 years working for North America's largest management company. STAN is growing quickly and is already the largest A.I. assistant in the industry. We offer multiple AI products to serve our clients, from our flagship omnichannel AI assistant to numerous AI add-ons for property managers.
STAN is also an award-winning platform, having been recognized by Rogers, FedEx, George Brown College, StartUp Canada, the Waterloo Accelerator Centre, and more
To learn more, feel free to visit our website at www.stan.ai
Seniority levelMid-Senior level
Employment typeFull-time
IndustriesSoftware Development
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