Assistant Manager, Guest Experience | Georgian Mall

Assistant Manager, Guest Experience | Georgian Mall lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future, including an equitable, inclusive, and growth‑focused environment for our people. Job Summary The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests receive a quality experience in our stores every day. Assistant Managers lead from the floor to build, manage, and develop team members, ensuring outstanding guest experience in line with company values. Core Responsibilities Create and foster a respectful and inclusive team environment by welcoming and celebrating differences. Engage team members by helping them understand how their work supports the success of the store and of lululemon overall. Implement the Store Manager’s People vision for the store and cascade to team members. Support Store Manager in hiring and building a strong and diverse team. Support ongoing learning and development of team members consistently and equitably through direct feedback, coaching, mentoring, and continuous development check‑ins. Lead performance management activities, including direct feedback and continuous check‑ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns. Address employee concerns or issues, including when to partner with internal support to take appropriate action. Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education, and support team members via feedback and coaching. Provide retail floor leadership to team members, including making in‑the‑moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations. Resolve guest feedback and address emergent issues, including guest escalations and urgent requests. Partner with other managers to review business data and metrics to inform planning processes. Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock, destock, or minor visual merchandizing changes are accomplished. Open and close the store in accordance with opening and closing procedures. Understand and adhere to people safety policies and procedures to maintain a safe work environment. Perform work in accordance with applicable policies, procedures, and laws or regulations. Accountable for delegated aspects of controllable budget and labor hours. Leadership role directly responsible for subset of store employees as delegated by Store Manager. What We Look For Inclusion & Diversity – creates/ supports an inclusive environment that values/celebrates differences. Integrity – behaves in an honest, fair, and ethical manner. Leadership – able and desires to lead and inspire others; motivates, empowers, develops, and directs people. Guest Experience – actively creates an inclusive, high‑caliber experience and connection for every guest. Team Building – creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives. Decision Making/Problem Solving – uses logic and reasoning to evaluate alternatives and make effective, timely decisions. Strategic Thinking – sets strategies aligned to vision and values to achieve goals. Change Management Leadership – leads through change processes and uncertainty. Interactive Communication – conveys information effectively and understands information shared while interacting with others. Job Requirements Must be legally authorized to work in the country in which the store is located. Must have the ability to travel to assigned store with reliable transportation methods. Schedule/Availability Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays. Experience 1 year people management experience. 1 year leadership experience, including experience managing business operations and administration and managing projects or processes. 1 year retail or sales specific management experience (nice to have). 1 year recruiting, hiring, or training employees (nice to have). Compensation & Benefits Base Pay Range: $25.77 - $34.87/hour. Subject to minimum wage in the location. Target Bonus: 25%. Total Target Base Pay Range: $32.21 - $43.59/hour. lululemon’s compensation offerings include competitive bonus program and equity offerings subject to eligibility. Benefits include extended health and dental benefits, mental health plans, paid time off, savings and retirement plan matching, generous employee discount, fitness & yoga classes, parenthood top‑up, extensive development courses, mentorship programs, leadership series, wellness, etc. #J-18808-Ljbffr