Program Manager

Base Pay Range USD$97,070.00 - $125,620.00 per year. Who We Are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. We help improve the safety, efficiency and sustainability of the physical operations that power our global economy—including agriculture, construction, field services, transportation, and manufacturing. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video‑Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the Role Samsara’s Global Customer Support (GCS) team is available 24x7x365 to help customers resolve any issue they encounter. We are the trusted point‑of‑contact for technical support (e.g., product usage, troubleshooting) and non‑technical support (e.g., account administration, order and fulfillment), and partner closely with cross‑functional teams such as Product, R&D, Sales, Success, and Finance to resolve issues and deliver a great customer experience. The Program Manager will prioritize, implement, and drive transformational projects across the GCS organization. This role requires a passion for aligning leaders on visions, improving processes, and navigating ambiguity to deliver on our most important initiatives with speed and discipline. This role reports to the Senior Manager of the Support PMO and will work closely with Support Leadership and cross‑functional teams to identify, prioritize, and execute on critical strategic projects such as improving the efficacy of self‑service support, enhancing cross‑functional workflows to improve customer experience, and scoping and deploying new technology (e.g., AI, chatbots, CCaaS platform) to drive efficiency. This is a remote position open to candidates residing in Canada; relocation assistance will not be provided. Responsibilities Lead the end‑to‑end planning, execution, and delivery of complex, cross‑functional project portfolios, navigating shifting priorities and adjusting accordingly. Leverage business context and stakeholder insights to inform program priorities and connect cross‑functional work to Samsara’s strategic goals. Drive stakeholder engagement and communication across all levels, effectively translating strategic vision into actionable plans and ensuring alignment and buy‑in from key business partners. Own end‑to‑end outcomes, hold others accountable for commitments, implement proactive solutions, and escalating critical concerns to senior leadership as appropriate. Foster a culture of continuous improvement, seeking and offering feedback constructively to promote learning and shared insight, adjusting ways of working to improve effectiveness. Champion, role‑model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Minimum Requirements Bachelor’s degree from an accredited university. 5+ years of project/program management, management consulting, and/or business operations & strategy experience. Strong communication skills, including the ability to influence and lead complex projects with a wide variety of stakeholders, such as executives, Sales & R&D leaders, and frontline managers. Demonstrated ability to clearly translate business concepts and requirements to technology teams to deliver effective solutions. Strong analytical, data‑driven, problem‑resolution, and decision‑making skills. Ideal Candidate PMP certification and/or advanced education in Project or Program Management. Experience driving AI‑centric projects. Experience in a global Customer Support, Product Support, Customer Success, or Customer Operations organization. Proven track record of building trust and delivering results that demonstratively improve the customer experience. Adaptability, flexibility, and the conviction to “do the right thing” under stress, high tension, and tight deadlines. Benefits Full‑time employees receive a competitive total compensation package along with employee‑led remote and flexible working, health benefits, and much more. Take a look at our Benefits site to learn more. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Industries Software Development Equal Opportunity Statement At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. #J-18808-Ljbffr