Répartitrice

Job Title: Répartitrice / Dispatcher First Student (formerly First Student) is looking for a dedicated Répartitrice/Dispatcher to coordinate bus traffic and provide front‑line support to drivers and instructors. Responsibilities (French) Superviser tous les itinéraires et les horaires des autobus Conseiller et encadrer les chauffeurs et les moniteurs Gérer un grand nombre de communications téléphoniques et radio Recevoir les plaintes concernant les chauffeurs et les horaires et les signaler au superviseur des opérations/gestionnaire Agir comme premier répondant pour les communications avec un client important Peut être appelé à s'occuper des réservations à la demande, de la facturation et du calcul de paie des chauffeurs Apporter des solutions aux problèmes de cueillette et de livraison Compiler les journées de travail des chauffeurs et effectuer diverses tâches administratives au besoin Prendre en charge les affectations et les projets spéciaux Aider à la supervision des opérations quotidiennes Responsibilities (English) Supervise all bus routes and schedules Advise and supervise drivers and instructors Manage a large number of telephone and radio communications Receive and report driver and schedule complaints to the Operations Supervisor/Manager Act as first responder for communications with a major client May be responsible for on-demand bookings, billing and payroll calculations for drivers Provide solutions to pickup and delivery problems Compile driver workdays and perform various administrative tasks as required Take over assignments and special projects Assist in the supervision of daily operations Experience and Skills Required (French) 3 à 5 années d'expérience Permis de conduire de Classe 2 est exigé Diplôme d'études secondaires ou l'équivalent Connaissances de base de l'équipement de radiorépartition Excellentes aptitudes en communication et service à la clientèle Facilité à travailler sous pression et capacité de respecter des échéanciers Expérience antérieure acquise en tant que chauffeur, répartiteur ou préposé aux télécommunications. Connaissance en informatique Experience and Skills Required (English) 3 to 5 years of experience Class 2 driver's license is required High school diploma or equivalent Basic knowledge of radio dispatch equipment Excellent communication and customer service skills Ability to work under pressure and meet deadlines Previous experience as a driver, dispatcher or telecommunications worker. Computer literacy We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment. We encourage applications from women, persons with a disability, Indigenous peoples and members of a visible minority. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all. First is committed to providing reasonable accommodation at all stages of the hiring process and encourage all applicants who may require such accommodation to let us know. Job reference: JR11399 St-Jean-Sur-Richelieu, Quebec, Canada Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing; Industries: School and Employee Bus Services #J-18808-Ljbffr