Senior Manager

Senior Manager - Commercial Property ClaimsIndividually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.Are you ready to be a leader of leaders and play a key role in driving your team's performance and the delivery of the business unit outcomes, strategy and goals? Can you be a role model of our Aviva Values and lead consistently with our leadership culture (People, Business & Innovation)? If you answered ‘yes,’ then you should apply to be a Senior Claims Leader in our Property Claims team.We are looking for someone who can communicate effectively with confidence, curiosity, courage, and in a collaborative manner, creating a clear vision of the outcomes we require and how our people will contribute to achieve those. We will look to you to create an environment where people can do the best work of their lives & build a stronger team by developing employees’ potential in their current role and for future career aspirations.You and your team will collaborate and use data to simplify our processes in order to provide an exceptional customer experience as our adjusters help to restore our customers' home and belongings after a property claim has been made.Our aim is to change how we do insurance, and we need your helpWhat You'll DoBuild on and enhance the best Commercial Property Claims team in the industry supporting our ABI business by leading a team of front line managers.Clearly articulate and effectively communicate the link between our purpose, our strategy, our commitment and our cultureIdentify, assess and retain the best possible talent to strengthen our businessKnow and understand your people and the challenges which they face by being in the work with them. Support and develop leaders’ capability in the role and work with them to support career aspirationsHave honest, constructive conversations with your people, set clear direction and goals giving frequent, honest and constructive feedback to improve their performance and achieve business goalsLook for new and incremental ways to improve things every day for our customersUnderstand and apply risk management controls proportionately and help your team to meet our compliance obligationsUse the data, insight, and expertise of the frontline to determine how we improve our overall performance and resultsCustomer demand analysis – assist in identifying the root cause of “waste and failure” in the business unitThink creatively to develop solutions or identify problemsUse our Quality Assurance program to identify and address training needs for your teamExpert understanding of the claims experience while understanding the technical strategic direction for the claims fileTake the lead on project management and change initiatives within your teamHave a solid understanding of the end-to-end claims experience and use that knowledge to help your team to troubleshoot issues and act as an escalation pointDevelop and recommend the strategic direction for your ABI Property TeamRepresent your team in senior management discussions, internally and externallyTake full responsibility for the results of our team, how they contribute to the overall company’s performance and understand the consequence and impact of key decisions you makeHave a clear understanding of the financial elements of our claims function to ensure we remain financially strong year over year. Use that understanding to identify and report on any suspicions of fraud or financial irregularitiesTravel periodically between our Markham and Oakville offices. Including other offices in Canada in a less frequent basis.What You'll BringCIP or FCIP Industry designation5-10 + years of working in Claims with a strong knowledge of Commercial Property Claims5-10 + years of people management experience, including managing leadersProven experience leading people through changePerformance management and career development of othersFirst Notice of Loss Catastrophic Event experience is an assetExcellent verbal and written communication skillsComputer proficiency; Excel, Word, PowerPoint, OutlookAbility to gain insight from data to improve the performance of our peopleSound decision making and problem solving skillsAbility to be licensed where applicable within Canada to adjust and sponsor others.What You’ll GetPlease note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.Outstanding Career Development opportunities.We’ll support your professional development education.Competitive vacation package with the option to purchase 5 extra days off per yearEmployee driven programs focused on gender, LGBTQ+, origins, diversity and inclusionCorporate wellness programs to support our employees’ physical and mental healthPlease note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.Seniority levelDirectorEmployment typeFull-timeJob functionSales and ManagementIndustriesInsuranceReferrals increase your chances of interviewing at Aviva Canada by 2x #J-18808-Ljbffr