IA Client Service Associate

3 weeks ago

Old Toronto, Canada TD Bank Full time
IA Client Service Associate

Location: Toronto, Ontario, Canada

Schedule: 37.5 hours per week

Sector: TD Wealth Management

Job Description:

This role is responsible for being the primary client contact for non-advice activities, providing dedicated support to one or more Investment Advisors (IA). The CSA supports in preparing for client meetings (including Annual Client Reviews) and managing transactions and reporting activities.

CUSTOMER

  • Prepare documentation and provide updates to IA(s) in preparation for client meetings
  • Create reports for analysis of client accounts
  • Accept/create leads & ensure correct referral coding on TD Leads
  • Review newly posted marketing content and determine if relevant for clients; submit marketing pieces for approval and compile client information packages
  • Familiarity and adherence to compliance requirements as outlined in PIA’s policies and procedures, including all aspects of new and existing account documentation and marketing materials
  • Provide a high level of Client service for all non-advice activities which includes responding to client requests via phone and email based on knowledge of full service brokerage
  • Deliver a legendary (gold standard) client experience
  • Execute the tasks related to the Sales and Client Engagement model/client segmentation and support 4 Wealth pillars
  • Provide market quotes and track Dividends, RSPs, RIFs

SHAREHOLDER

  • Prioritize and manage own workload to meet SLA requirements for service and productivity
  • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
  • Protect the interests of the bank – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
  • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
  • Adhere to internal policies/procedures and applicable regulatory guidelines
  • Conduct reporting and/or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/policies/practices
  • Use insights into how the customer or sales team integrates with other teams to coordinate efforts and resources to achieve shared objectives
  • Monitor service, productivity and assess efficiency levels within own function
  • Implement continuous process/performance improvements where opportunities exist

EMPLOYEE / TEAM

  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/points of interest
  • Support the team by continuously enhancing knowledge/expertise in own area and participate in knowledge transfer within the team and business unit
  • Keep current on emerging trends/developments and grow knowledge of the business, related tools and techniques
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
  • Contribute to the success of the team by willingly assisting others in the completion and performance of work activities
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

  • First level service professional requiring detailed knowledge of own direct products/services and key competitors
  • Interacts with customers to provide guidance on a broad range of products/services and identify referral opportunities, based on bank guidelines
  • Basic understanding of the business developed through education, training and/or experience
  • Develops foundational understanding of competitors, target industries and customer segments
  • Uses established methods and scripts to understand customer needs
  • Performs activities for customer retention and acquisition under direct guidance
  • Reports to the Manager of Client Service

EXPERIENCE AND/OR EDUCATION

  • Undergraduate degree or community college diploma preferred
  • Willingness to complete the Canadian Securities Course (CSC) and Conduct and Practices Handbook (CPH) to become licensed with the Canadian Investment Regulatory Organization (CIRO) within 6 months.
  • Strong communication skills with ability to build relationships and work collaboratively, confidentially and independently

About Us

TD is a global leader in the financial services sector. It represents the fifth largest bank in North America by number of branches. Every day, we provide a legendary customer experience to over 27 million households and businesses in Canada, the US, and around the world. Over 95,000 TD colleagues combine their skills, talent, and creativity to serve the bank, the customers it serves, and the economies it supports. We are guided by our vision to be a better bank and our purpose to enrich the lives of our customers, communities, and colleagues.

Our Total Rewards Program

Our Total Rewards program reflects the investments we make to help our colleagues and their families achieve their mental, physical, and financial well-being goals. Total Rewards at TD includes base salary, variable compensation, and many other key plans, such as health and wellness benefits, savings and retirement plans, paid time off, banking perks and discounts, career development opportunities, and recognition programs.

Additional Information:

We are excited that you are considering a career at TD. We care about helping our colleagues succeed in their personal and professional lives. That’s why we offer development conversations, training programs, and a competitive benefits package.

Please note that this position is subject to provincial employment regulations. It is essential to mention that each province and territory in Canada may have its own regulations and requirements.

Colleague Development

Are you interested in a particular career path or looking to acquire certain skills? We want to set you on the path to success. You will have regular development conversations about career development, skills enhancement, and performance with your manager. A variety of mentoring programs and an online learning platform will also be available to help you open new doors.

Training and Onboarding

We want to ensure you have the tools and resources you need to succeed in your new role. To that end, we will organize onboarding and training sessions.

Interview Process

We will reach out to selected candidates to schedule an interview. We will do our best to communicate via email or phone with all candidates to inform them of our decision.

Accommodation Measures

Accessibility is important to us. Please let us know of any accommodation measures (accessible meeting rooms, subtitles for virtual interviews, etc.) you may need to participate in the interview process without barriers.

We look forward to hearing from you

Language Requirements:

N/A

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