Resident District Manager

4 weeks ago

Airdrie, Canada Sun Communities Full time

Are you an experienced property manager looking to take your talents in a more entrepreneurial direction? Are you looking for a dynamic and growing organization that will both challenge and reward you? We are looking for a District RV Resort Manager who has just the right balance of management and sales skills and a real knack for great customer service. You will oversee and direct the day-to-day property management operations for two of our RV resorts. This is a very guest-services oriented role, as much of our occupancy is short-term resort traffic. You will also have some sales and marketing duties to maximize residential occupancy. If you like the idea of helping to build and maintain a first-class RV resort community and you have the qualifications and background we’re looking for, we want to talk with you

OVERVIEW

As a District RV Resort Manager, you will have responsibility for the operational aspects and the continued profitability of two or more resorts and will serve as the day-to-day point of contact for visitors and residents. You will be on-call 24 hours a day and will be in charge of everything from administrative activities, marketing, property maintenance and human resource management to all leasing and home sales and - most importantly - guest and resident relations. Ensuring a positive atmosphere and responsive service for the members of your resort community will not only mean satisfied guests and long-term residents, but also better word-of-mouth referrals

JOB DUTIES

  • Responds to guest and resident inquiries
  • Serves as the direct point of contact for Sun’s customers/residents
  • Works with the marketing team to increase reservations and occupancy and further promote the Sun RV Resorts brand
  • Ensures customers/residents receive a high level of service consistent with Sun’s Customer Service philosophy
  • Handles and resolves guest and resident complaints
  • Coordinates team member selection, training, and development for resort staff and ensures all team members comply with appropriate policies and operational procedures
  • Works with Regional Vice President (RVP) to quickly and effectively address issues which would adversely affect the operation of the resort or guest satisfaction
  • Enforces resort rules and standards
  • Monitors monthly operating budgets and prepares monthly explanation of P&L variances
  • Assists RVP with preparation of annual operating budget
  • Ensures compliance with federal, state and local agencies that regulate fair housing laws and resort operations
  • Markets park models, pre-owned and brokered homes for sale in the resort as well as prepares documents to list and sell homes
  • Oversees capital expenditure improvements
  • Other duties as assigned

REQUIREMENTS

  • High school diploma or GED
  • Minimum of 3 years property management/resort experience including 2 years of supervisory experience
  • Previous sales and leasing experience, preferred
  • General knowledge of property maintenance
  • Ability to thrive in a fast-paced environment
  • Working knowledge of basic accounting principles
  • Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
  • Basic computer proficiency, including email, the internet and Microsoft Office Suite; experience using Yardi and/or RMS, preferred
  • Flexibility to respond to resort needs during non-business hours
  • Ability to live on-site within the resort (housing provided), if applicable

REWARDING BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

  • Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
  • Comprehensive Dental Plan
  • Vision Plan
  • Voluntary Health and Dependent Care Reimbursement Accounts
  • Life and Accidental Death and Dismemberment Insurance
  • Short and Long-Term Disability Coverage
  • 401(k) Plan with Sun matching contribution
  • Paid Parental Leave
  • Employee Assistance Program
  • Identity Theft Insurance
  • Legal Assistance Plan
  • Pet Insurance
  • Tuition Reimbursement program providing financial support to team members who further their formal education
  • Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
  • Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
  • Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
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