Apprentice General Manager

4 weeks ago

Montreal, Canada Accor Hotels Full time
p>If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, a boutique hotel, and a chef-driven restaurant to create a unique and welcoming opportunity.Job Description

Title: General Manager

Reports To: Chief Operating Officer

General Purpose: The General Manager is responsible for the overall management of the hotel's operation, including profitability, guest service, product quality, overall cleanliness, and property maintenance. The hotel's operation will be within the framework of the approved 1) annual budget, 2) annual marketing plan, 3) annual capital expenditure plan, 4) annual wage plan, and always within the framework of all company policies and procedures. h3>

Executive Committee

  • Leads the property Executive Committee, in collaboration with the F&B Director, utilizing a participatory style. Be readily available and effectively communicate with each member, coordinate the operation of each individual's department and special projects, and assist with identifying problems and solutions. li>

Departmental Objectives

  • Follow up to ensure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives.

Sales Management

  • Maintain an ongoing awareness of the property's progress toward meeting revenue objectives and ensure challenges and opportunities are addressed appropriately.
  • Regularly review sales plans and sales activities, room night productivity, group & banquet pace reports, and lost business reports.
  • Assess individual and property performance, provide guidance, and take corrective action.
  • Ensure that designated sales and marketing reports are complete and submitted to the corporate team on or before the monthly due date.
  • Along with DOSM and Revenue Director, participate in weekly Yield/RevMAX meetings and evaluate rates & strategies for 30-60-90 days out, including a review of group cut-off dates, prospective group business, historical data, and comp set rates. Along with the team, determine a revenue strategy to best position the hotel for increased business. li>
  • Participate in sales team meetings, meet key account contacts, and be present to welcome key account site visits.

Teammate Relations

  • Develop a high level of "We Say YES" and loyalty to the hotel and the company to reduce turnover and increase employee morale. Be visible and available to all hourly personnel in accordance with the Company's open-door policy. li>

Teammate Evaluation

  • Conduct performance appraisals and personal development plans for management teammates. Identify substandard performance of individual managers and outline improvement action, including taking corrective or disciplinary measures.

Teammate Hiring

  • Ensure the level of experience, knowledge, and ability to meet job requirements of all hotel management.

Cost Controls

  • Review controls and ensure adherence at all times in order to protect the hotel's property/assets.
  • Respond to guest feedback through our guest survey portal and online reviews.

Property Maintenance

  • Develop and implement a preventive maintenance program to ensure that an ongoing program is followed for regular repair and upkeep of the facility, landscape, and equipment.

Credit

  • Maintain credit policies for the Front Office, Sales, and Catering. Supervise the collection of major accounts, review aging reports, and approve write-offs.

Front Office Management

  • Regularly review Front Office results in order to maximize room revenue. li>

Community Relations

  • Represent the hotel within the local community, positioning it as a good corporate citizen who is involved in and supportive of community affairs.

Policies and Procedures

  • Ensure that all Company policies and procedures are fully implemented throughout the hotel.
  • Comply with property management agreements.
  • Hotel accounting principles.
  • Hotel maintenance and repair.
  • Hotel housekeeping and general cleaning.
  • Personnel management.
  • Front office procedures.
  • Yield management revenue.
  • Hotel safety and security.
  • Planning financial strategies and delegating responsibilities to others.
  • Prioritizing and coordinating multiple projects simultaneously.
  • Led the hotel teammate by utilizing a management style based on a participatory team approach.
  • Inspecting rooms, all public areas, and the exterior of the facility.
  • Using general office equipment, including computers.
  • Utilizing general office procedures.

Education/Formal Training:

  • Bachelor's degree.

Experience

  • Minimum experience 3 years as General Manager or five years as Assistant General Manager at a similar size and type of hotel.
  • Extensive experience with hotel sales and marketing.
  • Extensive experience with revenue management.
Additional Information

21c Museum Hotels is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. Don't transfer any money or complete suspicious online surveys.

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