Instructional Designer

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.Summary: We are currently seeking an Instructional Designer to join our Customer Education team in our Burnaby or Toronto hub offices.What your team does: Customer Education is a strategic team in the Customer Success organization that is both human and high-performing. Customer Education empowers Clio customers to do their best work through structured training programs with product documentation, self-paced training programs, live training events, and certification exams. Customer Education creates best-in-class experiences that elevate the performance of all Clio Customers.Who you are: The successful candidate will be a dynamic individual who is inspired and motivated to solve customer business challenges through outcome-focused Customer Education courseware in multiple formats.What you’ll work on:Collaborate with internal teams to conduct learning needs analyses, defining strategic training programs that drive measurable business results for customers.Produce a wide range of engaging learning assets—including documentation, video scripts, software simulations, instructor-led courseware, training scenarios, and certification exams—grounded in deep product knowledge and realistic user scenarios.Build cross-functional partnerships to integrate educational content into company-wide initiatives, ensuring all materials are continuously updated to reflect Clio’s product roadmap.Strategizing and designing customer learning experiences:Develop an expert understanding of Clio’s customer segments and role-based personas to create tailored training plans that ensure customers consume the right courses at the right time.Analyze learning analytics and user feedback to recommend improvements to existing courseware and upcoming development projects.Perform administrative responsibilities and implement AI-enabled optimizations in Clio’s customer-facing Learning Management System including learning track creation, course uploads, user management, reporting, certification tracking, and troubleshooting.Managing projects, operations, and business systems:Follow established development methodologies to build training content and maintain deliverables incorporating customer feedback and product enhancements.Contribute to Instructional Design’s operational practices by suggesting enhancements to intake processes, project management, and roadmap planning.Discover new ways to creatively produce content that engages our audience and succeeds at scale.What you may have:2-3 years of instruction design, eLearning, and content authoring in a fast-paced, high-growth environment.University degree in a related field including, but not limited to, media, production, learning, social sciences, marketing, or business administration.Ability to manage and prioritize multiple projects, deliverables, and competing priorities with a proven record of success.Experience with eLearning development tools, instructor-led training platforms, and experience working within a Learning Management System (LMS).Demonstrate a keen interest in improving your craft by using AI.Ability to get up to speed on our industry and product offerings quickly.Serious bonus points if you have:A university degree in a related field including, but not limited to, media, production, learning, social sciences, marketing, or business administration.What you will find here: Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.Some highlights of our Total Rewards program include:Competitive, equitable salary with top-tier health benefits, dental, and vision insuranceHybrid work environment, with expectation for local Clions to be in office minimum 2 days per week on our Anchor Days.Flexible time off policy, with an encouraged 20 days off per year.$2000 annual counseling benefitRRSP matching and RESP contributionClioversary recognition program with special acknowledgement at 3, 5, 7, and 10 yearsThe full salary range* for this role is $70,200 to $82,600 to $95,000 CAD.Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. #J-18808-Ljbffr