Bilingual Customer Service Representative
4 weeks ago
OverviewYour Moneris Career - The OpportunityAs a Customer Experience (CEx) representative, you provide customer service excellence to Moneris merchants and detailed technical POS troubleshooting and support, including financial support for customers’ daily processing needs. You meet overall customer service targets set by the department, with opportunities for cross-sell of products and services where appropriate.Paid training will start on January 26th, 2026. You must be available to attend the full 10 weeks of training.Location: You will be based in our Sackville office (in New-Brunswick), balancing in-office collaboration with remote flexibility.Reporting relationship: You will report to the Team Lead, Customer Service.Seniority level: Entry levelEmployment type: Full-timeJob function: OtherWhat you’ll doProvide contact centre support to merchant clients. Support channels may range from Voice, Chat, Email, Social, Integrated 3rd party, and other channels and technology.Promote our products and services to merchants, identify cross-sell/up-sell opportunities, and send leads through appropriate channels.Collect and document information from merchants, using problem solving techniques to provide a consistent first response to inbound telephone service requests and technical inquiries.Achieve individual targets that contribute to overall goals, including productivity, quality assurance, compliance, absenteeism, and sign-on targets (including voice of the customer – customer surveys).What you bring1+ years of customer service experience, preferably in a contact centre environment.Fluent in French and English (reading, writing and verbal) is required.Experience with computer functionality, software and hardware (routers/modems, etc.).Available to work on different shifts including evenings, weekends and holidays.What you getAt Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you’ll have access to resources, opportunities, and an inclusive environment that supports your development and career.Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA).Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan.Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace.Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to employee discounts.Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities. We acknowledge that equity-deserving groups are less likely to apply unless they feel they meet all requirements posted. We encourage you to apply and share in the application form how your transferrable experience will support your success in this role.Additional informationFind out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers.Referrals increase your chances of interviewing at Moneris by 2x.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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