ServiceNow Technical Lead

2 weeks ago

Calgary, Canada Collabera Full time

Base pay range CA$80.00/hr - CA$85.00/hr Talent Expert - Collabera | Creating the Next Together SNow CSM Technical Lead / Developer. The role involves hands‑on development, technical leadership, and collaboration with business stakeholders, architects, and cross‑functional teams. Must‑Haves Mid-level SNow professional with required certifications (CSA, CAD, CIS‑CSM). Strong technical depth across SNow modules and CSM capabilities. Ability to work onsite in Calgary for the full project duration. Key Responsibilities Lead the design and development of SNow CSM solutions. Customize and enhance CSM components including: Case Management Account & Contact Management Entitlements, SLAs, Contract Management Customer/Service Portal widgets Playbooks, Agent Workspace, Guided Decisions Configure workflows, business rules, UI policies, UI actions, and notifications. Integrate CSM with other SNow modules (ITSM, FSM, HRSD) and external systems (Salesforce, SAP, CRMs). Work in Agile environments using SNow Agile 2.0. Required Skills & Qualifications 5+ years of SNow experience, including 2+ years in a technical lead role. Deep understanding of SNow architecture and platform capabilities. Strong experience with REST/SOAP APIs, integrations, and scripting. Proven ability to deliver high‑quality solutions aligned with best practices. Mandatory Certifications SNow Certified System Administrator (CSA) SNow Certified Application Developer (CAD) SNow Certified Implementation Specialist – CSM (CIS‑CSM) About Us: Collabera is a leading Digital Solutions company providing software engineering solutions to the world’s most tech‑forward organizations. With more than 25 years of experience, we have hired over 17,000 employees across 60+ offices globally and currently place 10,000+ professionals annually to support critical IT engagements at more than 500 client sites, 80% being the Fortune 500. With Collabera, you • Will get to work on numerous challenging and exciting projects, including UI/UX transformation, Blockchain, AI/Data Science, Cloud migrations, Cyber‑Security and Engineering. • At Collabera you have 80% chances of project extension or redeployment to other clients. • Will have endless opportunities to learn new technologies through our in‑house Training arm – Cognixia. Seniority level Mid‑Senior level Employment type Contract Job function Information Technology Industries Information Technology & Services and Energy Technology #J-18808-Ljbffr

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