Team Lead, VR Operations

## Team Lead, VR OperationsInfinity ExperiencesPublication dateJul 10, 2025Location: Quebec CityWorking hours: Part timeType: Fixed-term contract (starting mid-September) / Variable schedule: availability required on weekends and eveningsSpoken and written languages: French English (intermediate level)Department: Exhibition name: NapoleonBase salary: $23.05 per hourUnder the supervision of the Immersive Experiences Supervisor, the Team Lead is responsible for overseeing technical operations, supporting the attendants, and opening/closing the experience daily. This person supervises the team of VR attendants and ensures the team operates efficiently. The person in this role is responsible for all VR equipment repairs and ensures that all technical aspects are functional and optimal. They may also be called upon to perform other related duties between exhibitions, such as customer service support, boutique support, technical support, administration, and events.## Main responsibilities* Opening and closing of the exhibition;* Offer support to VR attendants during all operating hours;* Provide a consistent and continuous level of training to all VR attendants;* Monitor tardiness and behaviour of employees on site;* Carry out or coordinate the necessary maintenance and cleaning tasks to guarantee the equipment and the set meet experience standards;* Communicate all information essential to the smooth running of the exhibition to employees and the internal team of the exhibition;* Supervise the work of the staff globally; replace breaks for exhibition staff, box office and boutique staff as needed and operate the box office and boutique as needed;* Offer technical support, troubleshoot technical problems as they occur, and maintain all technological equipment;* Coordinate employee positions, breaks as needed and provide scheduling support;* Supervise the work of the staff globally; replace breaks for exhibition, boutique staff, box office staff and Team Lead as needed and operate the box office and boutique as needed;* Carry out ongoing training and follow-ups for the box office and the boutique;* Follow up on work supplies (repairs, orders, and inventory);* Provide support and introductions to guests and certain ticket holders.* Oversee the exhibition’s scenography and fix any damages as they occur;* Perform a technical maintenance day outside of opening hours* Fill out daily reports;* Ensure that the environment remains safe, clean, and professional throughout the duration of the exhibition;* Perform other appropriate duties as assigned by management.## Requirements* Computer and/or virtual reality technical experience;* Capacity to troubleshoot technical problems under pressure;* Ability to stand for long periods of time;* Good verbal skills in French and reading comprehension in English (for understanding technical manuals);* Demonstrate courtesy at all times;* Demonstrate autonomy, versatility, and attention to detail;* Neat and clean appearance, good physical condition (due to long working hours);* Strong team management skills;* Available evenings and weekends;* Available for training , date to be determined;* Organized, punctual, energetic and social.Experience with virtual reality equipment will be considered, as well as the ability to work independently and show initiative.Please send your Curriculum Vitae along with a letter of intent. Be sure to mention your availability.## Our Benefits### Grow at PHIAt PHI, there's always room to grow. We support the careers of our employees and love it when we can offer new opportunities to our teams.### Hybrid work environmentWe allow our employees to perform most tasks remotely from home. We encourage PHI's common spaces to be used as a gathering place that fosters creativity and teamwork—rather than as an office.### Well-beingPhysical activity has many benefits for the body and mind, which is why PHI offers its employees an allowance to contribute to the expenses of physical activities (materials, registration fees, events, etc).### Vacation and time offWe understand that our employees need time to recharge, which is why we offer paid time off for vacations, personal days and sick days.### InsuranceEmployees benefit from a comprehensive group insurance plan that offers life insurance, critical illness, healthcare benefits and more. Virtual care and telemedicine services also included.### Group RRSPEmployees can choose to join our group retirement savings plan, which gives them access to low management fees and tools that’ll help them achieve their financial goals.## Our valuesCommitmentArt and culture are essential pillars in maintaining a healthy and sustainable society. Our teams are invested in enacting PHI's mission and vision on a daily basis. As a result, we are committed to sharing and encouraging the work of artists and defending their questions and explorations that reflect our collective reality.CollaborationBy joining forces, we create value for us all. Every voice and every talent contributes to enriching PHI. We offer space for dialogue, exchange and experimentation that encourages active participation. Our strength lies in our approach, working in concert with artists, innovative minds and institutions from around the world.Avant-gardeWe embrace novelty, experimentation and pioneering spirit. PHI is a laboratory where new ideas take shape, where artists push beyond their own limits and where innovation is encouraged. Looking to the future, we are committed to listening to the voices of creators and our collaborators, offering them a space for expression and reflection.IntegrityWe are committed to maintaining the highest standards of ethics and honesty in everything we do. In harmony with our values and mission, we strive to act collectively with transparency and accountability with our colleagues, artists, public, and communities at large. We strive to build a culture of trust by fostering responsiveness and humility.CaringAbove all, we are committed to creating an environment where everyone feels heard and supported, defending best practices in equity, diversity, accessibility and inclusion. We actively seek to eliminate barriers that prevent full participation in our activities, prioritizing empathy and respect in all our interactions.
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