Manager of Guest Experience

OverviewJoin to apply for the Manager of Guest Experience role at St. Louis Bar & Grill.Location: 1 Promenade Circle, Thornhill ON L4J 4P8 (Promenade Mall).We are looking to hire a dynamic and outgoing leader that is capable of executing on our St. Louis Extraordinary Hospitality to our guests and team members, creating the ultimate guest experienceAbout St. Louis Bar & Grill: Since opening our first location in 1992, St. Louis Bar & Grill has been dedicated to creating Devilishly Good times for Canadians. Our journey began with a simple mission: to serve up exceptional wings with the service excellence that Canadians deserve. Fast forward to today, with 80 locations across the country, we’ve kept our commitment of creating a Devilishly Good atmosphere with our famous wings, ribs and Garlic Dill sauce and are on a mission to create a world where everyone is a regularResponsibilitiesSet & train the example for Extraordinary HospitalityBe accountable to ensure that all staff are on time and in the correct uniform.Lead meaningful pre-shift meetings clearly and enthusiastically covering all applicable topics to set the tone for each shift and raise the level of performance.Have the responsibility for technical execution of all elements of the service experience, serving delicious looking food delivered in a timely manner with an exceptional Guest First experience.Manage the cost of labour and be aware of the Optimal Labour range for their location.Greet guests and table touches to ensure that we have exceeded guest expectations at every interaction.Lead in the cleanliness of all areas of the restaurant, posting cleaning schedules and confirmation of completed work.Drive excitement and sales for any LTO or other promotions that are running at the time.Be accountable for all day-to-day functions of the POS along with normal processes that arise such as discounts and voids (and know when to use each appropriately).Manage All Guest First Feedback received in the moment along with any feedback that requires follow-up.Support all national promotions and ensure execution in a timely manner, including posting of relevant printed materials and engagement of the team.Accurately count inventory per the standard procedure.Qualifications3+ years management experience in a high-volume & fast paced full-service restaurant.Passion & energy for hospitality to host your team, guests and everyone else you encounterStrong communication skills and the ability to build respectful working relationships with a diverse Team.A love for training and developing skills in others.Skills in event & party planning with the ability to create & execute sales building activities within our Guest focused atmosphere.Experience in ordering and inventory control.Ability to build and manage scheduling, performance reviews, Team building exercises, all while elevating service.Proven experience in a leadership role.An attitude that exudes enjoyment within an active atmosphere.Experience with Local Store Marketing.Working knowledge of human resources principles and some financial literacy.Strong communications skills and ability to build strong working relations with a diverse work force.EEO and Additional InformationSt. Louis Bar & Grill strongly believes in an inclusive culture and having diverse colleagues. We are an equal opportunity employer and should you require an accommodation at any point in our recruitment process, or need this job posting in an alternative format, please let us know.We thank all applicants for their interest, however, only those candidates selected for an interview will be contacted.Job DetailsSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Business Development and SalesIndustries: Food & Beverages #J-18808-Ljbffr