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Customer Experience Leader, Onboarding
4 weeks ago
OverviewAs you know, being a part of BrokerLink means you live our values : to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure learning from diverse teams.At BrokerLink, your success is our success. Our purpose of “we’re here to help people” drives us to create an environment where everyone can thrive. We’re passionate about refreshing and reinventing your skills, and we believe in offering countless opportunities for you to achieve your personal and professional goals while you grow in your career.Together, we’ll shape the future, win as a team, build on your strengths, and help you become your best self.We are looking for a Customer Experience Leader, Onboarding to join BrokerLink and work in our Halifax office on a Permanent Full-Time Basis.As part of our employee promise, here are some of the many perks of working with us :Competitive total rewards package including bonuses and company matching RRSP program.Dynamic paid time off package starting with three weeks' vacation per year, accompanied with Personal Days, Volunteer Days, and Exam / Study Time.An extensive health and dental insurance benefits package suited to your needs.An industry leading Employee Share Purchase Plan (TSX : IFC) program with company matching.A flexible ‘Dress for your day’ policy, where you can dress according to your daily schedule.Employee discount program, including Apple, Bell, Rogers and moreAccess to tools, resources and a wellness spending account to support physical and mental health.A dynamic workplace learning ecosystem to support your career development.Working for an employer who is regularly recognized as one of Canada’s best employers such as Kincentric 2024.What the Role EntailsLead New Hires : Be the first face for new hires joining the CX Hubs and guide them through , training, mentorships, and their transition to their new teams by working closely with all members across the L&D department, technical trainers, direct managers and CX Hub operation.Champion of Change : Collaborate with various internal stakeholders to ensure the engagement and needs of new hires are met, developing and implementing programs that align with our strategic objectives and promote positive change within the Customer Service Centre.Organizational Understanding : Maintain a comprehensive understanding of the organization’s vision, structure, and strategic goals.Recruitment Leadership : Take a leading role in the recruitment process, including managing job postings, assisting in the development of our hiring strategy, coordinating hiring events, and calibrating with fellow managers to identify and attract new candidates.Training and Coaching : Participate in training, coaching, and process improvement initiatives to enhance team performance and service delivery.Operational Oversight : Ensure new hires are fully prepared to enter the operation and continue to progress in their careers by monitoring their development, providing ongoing support as needed and using feedback to continually refine the onboarding program.Networking : Develop and maintain strong relationships with business partners to stay updated on their needs and communicate trends.What You Bring to the TableNova Scotia General License, or CAIB 1 preferredPost-secondary education or equivalent experience; CIP designation or working towards it is preferred.2-3 years of direct leadership experience, with a proven ability to lead and motivate a team.Deep understanding and appreciation of BrokerLink’s values, strategic objectives, and company culture with a commitment to delivering exceptional customer service.Professional demeanor with a positive and upbeat attitude.Ability to lead uncomfortable conversations with confidence and directness.Ability to quickly build trust and establish personal connections with new hires.Adaptability and innovation skills to drive change.Excellent organizational and delegation skills for managing multiple priorities.Strong collaboration and communication skills, both verbal and written. #J-18808-Ljbffr
