Technical Writer, Standards

2 weeks ago

Toronto, Canada Healthstandards Full time
Job Description

Posted Tuesday, January 28, 2025 at 5:00 AM

Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO. Applicants should always verify the legitimacy of such communications and contact the organization directly through official channels to confirm.

Terms: Full-time, Contract (8 Months)

Starting Salary: Commensurate with Experience

Location: Remote (Canada) | Possibility for hybrid work model (Ottawa, Montreal and Toronto)

ABOUT THE ROLE:

The Technical Writer will be a member of the HSO standards development team, reporting to the Senior Program Manager. HSO standards are evidence-based criteria and guidelines promoting quality and safety in health and social services. These standards serve as the basis for cutting-edge accreditation programs and robust public policies.

In this role and for the duration of this contract (8 months), the Technical Writer will collaborate with both internal and external stakeholders to complete two primary objectives. These projects will directly support the improvement of the clarity, consistency, and usability of key documents that are critical to HSO’s operations.

Objective 1: To Diligently Review and Update the HSO Master Glossary

The Technical Writer will review and update the HSO Master Glossary, which includes all terms and definitions used in HSO standards and documents. In this Master Glossary, the Technical Writer needs to ensure that all terms are accurately defined, aligned with the guiding principles, and consistent with HSO's operational standards. For this project, the Technical Writer will collaborate with subject matter experts (SMEs) and interest holders to verify the accuracy and relevance of terms.

Objective 2: To Diligently Review and Update the HSO Writing Guide

The Technical Writer will review and update the HSO Writing Guide, enhancing its clarity, accessibility, and alignment with best practices for technical writing in health and social services. For this project, the Technical Writer will review and update the current Writing Guide for accuracy, usability, and alignment with HSO Standards Operating Procedures.

Main Responsibilities:

  • Effectively scopes and delivers the projects on time.
  • Collaborates with team members across business units, and subject matter experts.
  • Efficiently collates and interprets complex information from subject-matter experts to develop, organize and process documentation.
  • Composes, proofs, edits and revises documents following standards development procedures.
  • Creates, continuously improves, and maintains content templates that comply with standards development procedures.
  • Integrates content into a consistent voice, meeting the needs of the target audience.
  • Works independently while seeking guidance or support when needed.

Must Have Qualifications:

  • Undergraduate degree in communications, journalism, or relevant technical field.
  • 3-5 years of experience as a scientific, technical or regulatory writer.
  • Proven track record to understand complex subject matter and converting to standards content.
  • Outstanding communication and presentation skills.
  • Exceptional writing and editing skills with an attention to detail.
  • Familiarity with medical terminology and health literacy principles.
  • Highly organized with strong prioritization skills, capable of managing multiple competing project deliverables.
  • Proficiency in Microsoft Office Suite.
  • Ability to take initiative with critical thinking skills, while raising risks and barriers to the Senior Project Manager in a timely manner.
  • Strong commitment to producing accurate, high-quality results.

Desired Qualifications:

  • Fluent in English (written and spoken).
  • Certification in technical writing.
  • Experience in the healthcare sector.
  • Background in standards development, accreditation or regulation.

WHAT YOU CAN EXPECT:

In Your First 30-90 Days:

  • Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
  • Set your performance and learning objectives for the year in collaboration with your people manager.
  • Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
  • Take on assigned initiatives or projects for your role.

What We Can Offer You:

  • Competitive compensation and benefits, including a defined benefit pension plan.
  • A culture that measures and values psychological safety, inclusion and engagement.

WHO WE ARE AND WHAT WE DO:

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 14,000 locations across five continents. Our people-centred programs and services have been setting the bar for quality across the health ecosystem for 65 years.

Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”

HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.

We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022, 2023 and 2024.

We are equal opportunity employer and are committed to the principles of Employment Equity. We encourage qualified applications from all genders, including visible minorities, Indigenous Peoples, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please email HR at HumanResources@healthstandards.org. For any queries related to recruitment please email at recruitment@healthstandards.org.

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