Customs Manager
4 weeks ago
Join to apply for the Customs Manager role at Farrow 6 days ago Be among the first 25 applicants This position is responsible for overseeing and managing the operations of the Dedicated Services department. Ensuring efficient and effective processing of client entries, this individual is responsible for developing and monitoring department procedures, identifying staffing resources and meeting client requirements to obtain highest standard of quality. Key Responsibilities Responding to client inquiries, the manager will review service issues and find solutions. The individual may act as the main client service representative for certain accounts. He/she will meet with clients and communicate with their suppliers when necessary. Developing, monitoring and maintaining processes and procedures to ensure we are obtaining the highest possible quality of service in release, trade compliance and import reporting. Identify client needs and develop solutions for these needs. Attend management meetings and perform actions identified in these meetings to ensure the company’s goals and policies are met. Provide guidance and training to employees on procedures and complex problems. Keep abreast of industry changes (e.g. CSCB, CAIE, CBSA). Advise staff and clients of relevant changes. Maintain employee records and attendance. Evaluate and monitor employee training and conduct performance reviews. Assist with rating, trade compliance and release functions if necessary. Review and prepare reports; make recommendations as necessary. Education and Experience High School Diploma Must have more than 5 years progressive experience in Custom Brokerage, with an additional 2 years at a supervisory level System competencies/education desired are TSB, TradeMaster and CCP (CARM Client Portal) Has the ability to manage and communicate professionally and effectively with people Tactful when dealing with sensitive client issues and problems as well as advising clients and vendors of problems Excellent interpersonal skills in order to deal with staff on complex issues Able to motivate, develop and direct people as they work, as well as identifying the best people for the job Demonstrated knowledge of standard computer programs (e.g. MS Word, Excel, PowerPoint, etc.) and general office equipment Must have excellent analytical skills; able to identify complex problems and review related information to develop and evaluate options and implement solutions Working Conditions, Mental Effort & Physical Requirements Self-motivated and able to work independently with no supervision. High level of accuracy is required when checking information, adding figures and reconciling documents. Concentration is required in balancing several tasks at one time. Must contend with sensitive, frustrating and confidential situations, time pressures and frequent interruptions that can lead to a high level of stress. Must be able to resolve personnel and workflow issues in an appropriate and timely fashion. May be required to sit at desk for prolonged periods of time. Concentration, alertness and attention is required while driving in a variety of road conditions and locations and for obeyance of driving rules when travelling. Driving conditions can be frustrating when there is traffic congestion. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries International Trade and Development #J-18808-Ljbffr
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Manager - Customs
4 weeks ago
Windsor, Canada Farrow Logistics Full time2001 Huron Church Rd, Windsor, ON N9A 6L6, Canada Job Description Posted Tuesday, September 16, 2025 at 4:00 AM Farrow, a wholly owned subsidiary of Kuehne+Nagel Group, is headquartered in Windsor, Canada. Farrow brings to the global trade industry over 110 years of expertise in cross-border customs brokerage, import/export trade compliance consulting,...
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Customer Service Manager
6 days ago
Windsor, Canada Desjardins Insurance - Chami Insurance Agency Full time**Position Overview**: Successful Desjardins Insurance Agent located in Windsor, Ontario, is seeking an outgoing, career-oriented professional to join our team. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a...
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Customer Service Manager
1 week ago
Windsor, Canada Desjardins Insurance - Chami Insurance Agency Full time**Position Overview**: Successful Desjardins Insurance Agent located in Windsor, Ontario, is seeking an outgoing, career-oriented professional to join our team. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a...
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Customer and Trading Manager
4 weeks ago
Windsor, Canada Sainsbury's Supermarkets Ltd Full timeCustomer and Trading Manager - Convenience Leading in our stores: Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards,...
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Customer and Trading Manager
4 weeks ago
Windsor, Canada Sainsbury's Supermarkets Ltd Full timeCustomer and Trading Manager - Convenience Leading in our stores: Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards,...
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Global Customs Operations Manager
4 weeks ago
Windsor, Canada Farrow Full timeA leading customs brokerage company in Ontario is seeking a Customs Manager to oversee operations and manage client relations. The ideal candidate will have over 5 years of experience in Custom Brokerage, with strong analytical and interpersonal skills. This full-time role involves developing service procedures and ensuring compliance with industry...
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Customer Listening Program Manager
2 weeks ago
Windsor, Ontario, Canada Centrica Full time $60,000 - $100,000 per yearJoin us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels whilst living our powerful commitment to igniting positive change in...
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Customer Service Representative Manager
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Windsor, Ontario, Canada BNA O&M General Partnership Full time $45,000 - $55,000 per yearSchedule:8 hour shiftDay shiftMonday to FridayAbout BNA O&M General PartnershipBNA O&M General Partnership (BNAOM), a partnership of ACS Infrastructure Canada, Fluor Canada, and Aecon Group Inc., is seeking candidates for the Operations and Maintenance of the Gordie Howe International Bridge project.Bridging North America (BNA) was selected to design, build,...
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Store Operations
3 weeks ago
Windsor, Canada Sainsbury's Supermarkets Ltd Full timeA leading UK supermarket is looking for a Customer and Trading Manager in Windsor, Ontario. This role involves ensuring smooth store operations, coaching a team for brilliant customer service, and managing performance metrics. The ideal candidate is experienced in a fast-paced environment and has a proven ability to lead teams to success. Attractive benefits...
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Store Operations
4 weeks ago
Windsor, Canada Sainsbury's Supermarkets Ltd Full timeA leading UK supermarket is looking for a Customer and Trading Manager in Windsor, Ontario. This role involves ensuring smooth store operations, coaching a team for brilliant customer service, and managing performance metrics. The ideal candidate is experienced in a fast-paced environment and has a proven ability to lead teams to success. Attractive benefits...
