Employee Relations Investigator

Join to apply for the Employee Relations Investigator role at Rogers Communications. We are committed to connecting Canadians through unique partnerships, our world‑class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance and Real Estate. If you are considering your next step, we have exciting opportunities awaiting you. Come build a rewarding career at Rogers and be a driving force behind our success story Reporting to the Manager, Employee Relations Investigations, the ER Investigator will contribute to the overall success of the Employee Relations Investigation team. The ER Investigator will play a key role in the investigation process for ER‑related complaints as well as Workplace Harassment and Violence triage and early resolution. What You’ll Do Investigate ER complaints as a neutral party from inception to conclusion. Ensure complaints meet the threshold of misconduct or inappropriate workplace behaviour in line with federal/provincial laws as well as Rogers’ policies and procedures. Dedicate sufficient time to set up and prepare before launching an investigation. Prepare and deliver notification and conclusion letters to complainants, respondents and witnesses. Collect evidence, including interviewing and assessing credibility of relevant parties. Analyse evidence to draw a conclusion on findings. Write conclusive and unbiased investigation reports based on the balance of probabilities. Deliver reports to the respective HR and/or ER partners enabling them to work with business leaders on recommendations and next steps. Maintain Service Level Agreement (SLA) closure times for investigations. Be the designated recipient for Workplace Harassment & Violence (WHVP) complaints – triage to early resolution or investigation where applicable. Maintain accurate and detailed case management records and tracking. Collect, record and manage case data to ensure consistency and identify areas of concern including emerging issues. Develop effective working relationships with relevant stakeholders, building high levels of professional credibility and mutual trust. Participate in ER projects as required. What You’ll Have Degree/Diploma in Human Resources complemented by a minimum of 2+ years related work experience. Critical thinking with high attention to detail. Demonstrated ability to exercise sound judgement. Strong writing and communication skills. Strong planning and organisational skills. Strong understanding of WHVP legislation. Analytical approach to problem solving. Ability to work independently and within a team in a fast‑paced environment. Investigation experience and training is an asset. Proficient with Microsoft Office applications. Ability to communicate in French is an asset. What’s in it for you? Discounts – up to 50% off Rogers Services, 25% off TSC items, and 20% off all wireless accessories sold in Rogers stores. Company matching contributions to charities you support. Growth & Development Opportunities – e.g., MyPath program. Rogers’ First priority in applying to internal roles of interest. Wellness Programs Homewood employee & family assistance program. Cognitive Behavioural Therapy (CBT) & virtual therapy sessions. Low or no‑cost fitness membership with access to virtual classes. Our commitment to the environment and diversity Work for an organization committed to environmental protection. Strong commitment to diversity and inclusion with employee resource groups supporting equity‑deserving groups including people of colour, 2SLGBTQIA+, Indigenous Peoples, persons with disabilities and women. To protect our people, brand and assets, a pre‑employment background check will be conducted. All candidates must clear a criminal background check. Additionally, a credit check and driver’s abstract may be required depending on the role. Schedule: Full time – Shift Day – Length of Contract: Not Applicable (Regular Position). Work Location: 333 Bloor Street East, Toronto, ON. Travel Requirements: None. Background Checks: Canadian Criminal Record Check. At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We embrace our diversity, celebrate our different perspectives, and work towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We work with candidates experiencing a disability throughout the recruitment process to ensure they have what they need. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure you deliver your best work. You matter to us For any questions, please visit the Recruitment Process FAQ. Referrals increase your chances of interviewing at Rogers Communications by 2x. Get notified about new Investigator jobs in Ottawa, Ontario, Canada. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr