Customer Experience Representative

2 weeks ago

Saskatoon, Canada Indigo Full time

Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.WHO WE AREWelove books and all things beautifulWe are Canada’s Cultural Department StoreBooks are our heart and our souland GreatBooks are JUST the Beginning…We play by the following rules :We exist to add joy to our customers’ lives each and every time they interact with us and our productsOur job is to create joyful moments for our customersWe treat each other the way we’d treat a valued friendWe inspire each other to do our best workWe seek to ignite creativity and innovation every dayWe give back to the communities in which we operateJob DescriptionYou’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.WHAT YOU’LL DOCreate a warm and welcoming environment in our storesAdd joy to our customers'livesLeverage our product to tell storiesEngage and connect with our customers on the floorCurate specific product collections for each customer you meetEnsure Visual Standards are followed and maintainedRole model Indigo’s High Performance CharacteristicsSeek information regarding new products, promotions and programsContribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customersTake accountability to respond to customer feedback in a timely mannerHold self and others accountableOwn self-development and provide continuous feedback to colleagues and Leadership TeamShare ideas with Leadership Team on how to improve the employee and customer experienceQualificationsExperience in specialty retail or a retail environment preferred but not requiredAdaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the storeDemonstrated commitment to creating an exceptional employee and customer experienceAbility to mobile on the sales floor for extended periods of timeAbility to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniquesAvailability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)Bilingualism (French / English) is required for all positions in Québec; other languages an asset #J-18808-Ljbffr

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